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Direct3d issue with Sam and Max Season 1

posted by Slummyjoe on - last edited - Viewed by 1.1K users

Hello I recently purchased sam and max season one and whenever I try to load up a episode all I get is a 'cannot initialize direct3d' error. My videocard (nvidia 9600gt) is updated, as well as directx. Ive been trying to resolve the issue over the past few dats but no luck.

Any suggestions?

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  • @Slummyjoe said: Hello I recently purchased sam and max season one and whenever I try to load up a episode all I get is a 'cannot initialize direct3d' error. My videocard (nvidia 9600gt) is updated, as well as directx. Ive been trying to resolve the issue over the past few dats but no luck.

    Any suggestions?

    First thing to check:

    start -> run -> "dxdiag"

    (with no quotation marks).

    Does it say Direct3D Acceleration is enabled under the "Display" tab?

    I assume you've also run the dxwebsetup.exe and/or the offline/runtime files from the MS site as per the sticky? Don't assume your files are up to date, I assumed mine were on my laptop because I have the March 2009 SDK, and yet somehow they weren't.

  • dxdiag shows nothing is wrong and directx is completely up to date

  • Hey Joe,

    It's possible some other program is pre-empting directx, thus stealing it from the game. Could you try doing a clean boot, just to make sure none of your other programs are interfering: To Boot Clean in Windows XP

    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Process SYSTEM.INI file
    4. Uncheck Process WIN.INI file
    5. Uncheck Load Startup Items
    6. Click on the Services tab
    7. At the bottom, check Hide All Microsoft Services
    8. Uncheck all boxes in the window or click the button labeled Disable All
    6. Click OK
    7. Click Restart
    8. After reboot, run game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click OK
    4. Click YES, when asked to restart your computer

  • did a clean boot and the same error occured. couldnt initialize direct3d

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    DjNDB Moderator

    @Slummyjoe said: dxdiag shows nothing is wrong and directx is completely up to date

    Nevertheless it's a good idea if you:

    Go to your Start menu and click on Run.
    Type in "dxdiag" and hit enter.
    Then go to the Display tab.
    From there, post this information:
    Name:
    Current Display Mode:
    Main Driver:
    Version:
    Date:

    Source: Will's post.

  • Name: NVIDIA Gefore 9600 GT
    Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
    Main Driver: nvd3dum.dll,nvwgf2um.dll,nvwgf3um.dll
    Version: 8.15.0011.8618(English)
    Date: 6/10/2009

  • User Avatar Image
    DjNDB Moderator

    @Slummyjoe said: Name: NVIDIA Gefore 9600 GT
    Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
    Main Driver: nvd3dum.dll,nvwgf2um.dll,nvwgf3um.dll
    Version: 8.15.0011.8618(English)
    Date: 6/10/2009

    Sadly i see nothing unusual there.
    While you were gone i read in a different thread that someone solved that error by completely uninstalling the nvidia driver and reinstalling it. You can uninstall it the same way as other applications. Don't skip the restart after installation.

    I just mention this, because i was lazy often and skipped the uninstallation.

    Then you should try installing the complete DirectX End-User Runtimes.

    In case you have those files already it doesn't hurt to download them again in case something in them is corrupt.

    Before that delete your browsers cache/temporary internet files:

    In recent Firefox and Internet Explorer you can delete the cache/temporary internet files with CTRL-Shift-Del.
    In Firefox you would only select "Cache".
    In Internet Explorer only select "Temporary Internet Files".
    Uncheck all other boxes in each case.

  • still have the same error :(

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    DjNDB Moderator

    @Slummyjoe said: still have the same error :(

    Since we are online at quite different times I'll just give you a list of things you could try, to speed things up:

    What kind of Display is connected to your graphics card?
    What is your windows version?
    Make sure you have installed the latest available service pack and windows updates.
    Make sure you have you have updated other drivers such as chipset, audio and whatever comes to your mind.

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