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Unsatisfactory Complaint!

posted by robotoboy20 on - last edited - Viewed by 115 users

I Have had nothing but Hell with your support team... I love your games but (and I worked in IT before networking even which is a wee bit harder than support on a game) when I am told to check my spam for emails which I do anyways! and asked if I know I can check the My Games joystick logo to download my purchased games (WHICH IS HOW I DOWNLOAD THEM!) I feel like you are treating me like an idiot, now I know that you have to tell the obvious and ask the obvious but sometimes even after I have tried to talk to you about how I know how the whole "Ticket" system works my company uses connect wise so I am more than aware of how that goes. I would like it if in the future I am treated with a wee bit more respect than the regular reactions to everything! Yes I check my spam when I am expecting an email and I dont get it! yes I use the My Games link all the time, and yes I understand the busy season but it has been taking a VERY long time even two or three weeks before the holidays for you to respond to my unlock code request! I have bought every single episode on Wii (because I KNOW I DONT HAVE TO UNLOCK THAT!) A second time so now I own every single episode on both PC and Wii, Please try to be a bit more helpful and responisve next time I even think about buying a PC version of your games... ugh

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  • @robotoboy20 said: I Have had nothing but Hell with your support team... I love your games but (and I worked in IT before networking even which is a wee bit harder than support on a game) when I am told to check my spam for emails which I do anyways! and asked if I know I can check the My Games joystick logo to download my purchased games (WHICH IS HOW I DOWNLOAD THEM!) I feel like you are treating me like an idiot, now I know that you have to tell the obvious and ask the obvious but sometimes even after I have tried to talk to you about how I know how the whole "Ticket" system works my company uses connect wise so I am more than aware of how that goes. I would like it if in the future I am treated with a wee bit more respect than the regular reactions to everything! Yes I check my spam when I am expecting an email and I dont get it! yes I use the My Games link all the time, and yes I understand the busy season but it has been taking a VERY long time even two or three weeks before the holidays for you to respond to my unlock code request! I have bought every single episode on Wii (because I KNOW I DONT HAVE TO UNLOCK THAT!) A second time so now I own every single episode on both PC and Wii, Please try to be a bit more helpful and responisve next time I even think about buying a PC version of your games... ugh


    I seriously doubt you can even begin to understand the volume of support requests they receive. The forums are only just a fraction as most immediately use the e-mail address rather than coming on here to post. Your knowledge of support ticket systems really doesn't make you any more special (sorry if I'm coming off as rude here, but it doesn't). They deal with so many requests that they can't keep track of who knows to check their spam or not. If it really bothers you all that much, just lay out what steps you have already taken when you initiate contact in the future. To me, by all appearances they are trying to do the best they can for all people.

  • So you want them to somehow be able to tell what each person who is contacting them already knows so they don't offend them by suggesting things? I think you're being a little unreasonable.

  • There are so many types of people out there. It's not like they treat everyone like idiots, it's just that... you know... "inexperienced people" form a majority.

  • Well I pirated the last episode which is by no means stealing seeing as how I bought the thing I am just tired of not seeing any results period! They just need to fix or restructure the Support system or team.

  • Pirating isn't stealing? What's next, tax fraud isn't a crime?

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