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No Private forum access.

posted by Derrick on - last edited - Viewed by 302 users

I preordered Monday and still have not received my private forum access info. Or even a order confirmation email with free game code.

I waited a day, emailed support, waited another day, and still nothing. So where I stand now, I will not get private forum access before it it locked down.

The episodes do show in my games, and my email is correct. It does not go to a spam folder, they just have not sent me anything.

I'm still upset at the shafting I received on pre-ordering Monkey Island. Having pre-ordered, I get the limited edition jacket. But wait, anyone ordering the game extras can now get it too. If I want the game extras, it cost me the same as what they pay for the extras. Even though I am supposed to get the jacket for free. So in reality, if I buy the extras, I should get a discount or 2 jackets.

This pre-ordering is becoming a waste of time. I should just wait a year and get it at a lower price. I am leaning towards doing this.

14 Comments - Linear Discussion: Classic Style
  • Did you click the link in your order confirmation e-mail? Because there is one.

    They really should either automate this or put the link at the top/send it in a separate e-mail.

  • @Rather Dashing said: Did you click the link in your order confirmation e-mail? Because there is one.

    They really should either automate this or put the link at the top/send it in a separate e-mail.

    Except he said he didn't receive the order confirmation email.

    I agree, though. This needs to be done differently next time. The way this was handled with ToMI pre-orders -- having you redirected after ordering to a special page that clearly indicated "Click here to get private forum access!" -- was much better. There seemed to be a lot less confusion.

    And Derrick, when all else fails, post in the Support Forum. More often than not, you'll get a swift reply there.

  • Most likely the private forum is only going to be private for one more day anyway.

    The ToMI private forum was locked and made public when episode 1 released.

  • @Derrick said: I preordered Monday and still have not received my private forum access info. Or even a order confirmation email with free game code.

    Just checking, did you recieve the confirmation email of the purchase? There's come everything you need. Just scroll down.

  • @GinnyN said: Just checking, did you recieve the confirmation email of the purchase? There's come everything you need. Just scroll down.

    They said they didn't in the part you quoted.

  • @avistew said: They said they didn't in the part you quoted.

    I know, but I'm just checking if is a some sort of language abuse. If by any chance he was waiting for a SECOND email with the free game code. Or at least that I understand of that phrase.

    If it's not the case, I'm sorry, but it's the only thing I can think. All my confirmations emails for all the purchases I did in the past appears almost inmediatly, so, If I don't ask for everything I can think off, we will running in circles.

  • @GinnyN said: I know, but I'm just checking if is a some sort of language abuse. If by any chance he was waiting for a SECOND email with the free game code. Or at least that I understand of that phrase.


    Pretty much. I did read that they "didn't recieve the e-mail", but I wanted to double-check to make sure it wasn't the same thing.

    And if they didn't get an order confirmation mail, they should check their Spam/Trash folder. Automated messages end up there all the time.

    Another common user error is not checking the e-mail address that is linked to the Telltale account.

  • Yep, like my initial post says:

    1.) I did not receive a confirmation E-mail.

    2.) It is not in my spam folder. I don't have a spam folder for the e-mail I use with TellTale. And yes, I have checked all my other e-mail accounts just in case.

    3.) I still have not heard from customer service.

    4.) Yes, by the time Telltale does anything for me, the private forum will be locked.

    :D

    Thanks.

  • @Derrick said: Yep, like my initial post says:

    1.) I did not receive a confirmation E-mail.

    2.) It is not in my spam folder. I don't have a spam folder for the e-mail I use with TellTale. And yes, I have checked all my other e-mail accounts just in case.

    3.) I still have not heard from customer service.

    4.) Yes, by the time Telltale does anything for me, the private forum will be locked.

    :D

    Thanks.

    Okkk... that's weird. Probably there's some kind of problem for preparing the launch of the Penal Zone. It's the only thing I can think of. I hope you recieve the e-mail before the forum thingie got locked.

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    DjNDB Moderator

    @light_rises said: This needs to be done differently next time. The way this was handled with ToMI pre-orders -- having you redirected after ordering to a special page that clearly indicated "Click here to get private forum access!" -- was much better. There seemed to be a lot less confusion.

    The ideal way would be to not require any more user interaction then pre-ordering, i.e. if you pre-order you get access to the private forum automatically.

    Maybe that's gonna happen when TTG has it's new web staff and builds the "world-class E-commerce and content site".

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