I'm in Italy at the airport, and I was looking forward to 6 hours of telltale games on my flight back to the states. I downloaded Ep 2 of Monkey Island, and when i try to play it, I can't activate the game. The little activation box won't accept my username/password, and I get an Unlock Unsuccessful message, followed by the following helpful info:
Error: Something went wrong.
"Sorry, we ran into problems.
No unlock code was entered. Please enter your unlock code in the unlock code field and try again.
If you need more help, contact us at firstname.lastname@example.org and include this error code: UNLOCK EMPTY
I'm thinking that you just aren't connecting to your servers for some reason. Even though I'm having no trouble surfing the web, checking email, going to the Telltale games forum, looking at my account, downloading my game, etc., the little activation box just can't connect.
I have emailed the support address, but I'm thinking that given time differences, the likelihood of our getting this fixed before I take off is pretty slim. Since I have nothing else to do while I wait for the plane (I'm obviously not playing a game), I figured a plea/rant on the forum site to make unlocking a legitimately purchased game easier would help fill the time. (for example, just automatically emailing me the unlock code with my order receipt would save a lot of trouble, and there is precedent for doing it this way--in fact, I think that's how most games do it.).
On the off chance that there are Telltale games support employees in Europe, or insomniac ones in the US, I'm posting this.