I placed an order with Telltale on April 2nd, Order Number 600058760741084. O this order I had two items:
[LIST][*]Flaming Max Hat (Green)
[*]Max & Crossbones T-Shirt - Extra Large[/LIST]
I was provided with tracking URL as follows:
I have since logged support requests with Telltale enquiring into the delivery status of said order.
12 April - Email To Support
I am confused as to the current status of my order from April 2nd. When clicking on the track link, I've only been seeing this for the past 8 days:
Label/Receipt Number: LJ57 2538 053U S
Class: Priority Mail International Parcels
Service(s): International Letter
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on April 2, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.
Please could you give me an indication of the current status.
12 April - Response from Support
Normally, International shipments take between 4-6 weeks.
29 April (1 month after purchase) - Email to Support
Regarding my original query, I indicated I was concerned that I hadn't been able to use the USPS site to track my package, and now that we are around 4 weeks since my order was placed I STILL don't see anything happening on the USPS site:
I understand that international orders take longer, but without any sort of valid tracking information I fear that the package has made it's way into through to the Penal Zone I destroyed in the latest Sam and Max episode.
Please could you confirm the status of my order.
3 May - Response from Support
Tracking information is LJ572538053US from USPS Priority International. It shipped on April 2nd, so any day now...
29 May - Today
It is not 29 May, and the following is noted:
[*]I have not received my delivery
[*]It is far more than the six weeks indicated for international delivery
[*]The USPS page has still not been updated to show anything else except the words "electronic shipping info received" (the goods are hardly electronic, so tell me exactly how that means that you did in fact ship it?)
Where is my order?