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Wallace & Gromit Episode 1: Fright of the Bumblebees

posted by ne_zavarj on - last edited - Viewed by 164 users

Can't run the game.
First i thought the downloaded file is corrupted ( downloaded twice ). The download size of the file is 352*876*224 byte . Installed ,but the game not starting when i click on the launch game button . Game version is 1.0.0.15.
I'm using Vista Ultimate x64,and the other episodes work fine.

12 Comments - Linear Discussion: Classic Style
  • I sent an e-mail about this problem to the support,but didn't get any reply .
    code 'issue-31912'

  • hmm.
    this is the 10th day without getting any help from the support

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    DjNDB Moderator

    Do you get any error message?
    Do you have LUA installed?
    Do other Telltale Games work?

    Please also attach a dxdiag log and try a clean boot.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.

    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

    Based on Will's post

  • @DjNDB said: Do you get any error message?


    No, game hung up with 25% CPU usage right after clicking on "start game"
    @DjNDB said: Do you have LUA installed?No.
    @DjNDB said: Do other Telltale Games work?Yes.

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    DjNDB Moderator

    If the clean boot doesn't work please post the SHA-1 or MD5 Hash of the WallaceGromit101_setup.exe. You can get these with Hashcheck by right clicking the file and selecting "properties/checksums.

  • @DjNDB said: If the clean boot doesn't work please post the SHA-1 or MD5 Hash of the WallaceGromit101_setup.exe. You can get these with Hashcheck by right clicking the file and selecting "properties/checksums.


    File: WallaceGromit101_setup.exe
    CRC-32: b0bdaeb5
    MD4: fbbd15d73122d35c8e7bb2c91b264479
    MD5: 721ad64b520ffefb1d8c294e60540de0
    SHA-1: 6cd831b86ca196f7320e52b82d87713ff18f9597

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    DjNDB Moderator

    @lackoo said: File: WallaceGromit101_setup.exe
    CRC-32: b0bdaeb5
    MD4: fbbd15d73122d35c8e7bb2c91b264479
    MD5: 721ad64b520ffefb1d8c294e60540de0
    SHA-1: 6cd831b86ca196f7320e52b82d87713ff18f9597

    Your File is correct.

    In order to keep troubleshooting systematically i need to know the result of the clean boot and the dxdiag log.

  • clean boot : the game worked

    [ATTACH]1597[/ATTACH]

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    DjNDB Moderator

    @lackoo said: clean boot : the game worked

    That's great, because it means that some software you normally run in the background stops the game from working. Now you only have to find out which.
    Usually Security Software is most likely to cause trouble with other Software.

    What Security Software do you have running and which Version?

    Try disabling only that to find out if it interferes with the game.

  • @DjNDB said:

    What Security Software do you have running and which Version?

    Try disabling only that to find out if it interferes with the game.


    security software :Kaspersky Internet Security 2011 .
    other software: WindowBlinds 7
    disabled both,but the game not working

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