Great, so first of all I tried to run the upgrade to the full season from eps 1, didn't have my credit card on me so came back later and discovered that the order number no longer worked (as happens when you don't complete the order I found only after reading the forums).
I sent an email to support asking for the number to be reactivated. However a week later I hadn't received a response, so I thought I'd just try it anyway to see if it had gone through. To my surprise it did - my number must have been reactivate without emailing me back (I checked my spam box throughly).
So I then proceed with the order, making sure that I didn't stop to lose the upgrade again. However, I get to the end of the order process and find the page stuck on "We are processing your order. You will be notified of the result shortly." never moving foward.
So I sent an email to the support address on the digital river site, asking what happened and if I'd been charged. Guess what, one week later and still no frikken response!
All I want to do is give you money for your product, is that so hard? ...and there I was extolling the virtues of digital distribution after steam worked so well.
Can someone PLEASE reactivate my order number (467943****) and assure me that the purchase system will be working this time?
Oh and I almost forgot - once you create an accout during an order, it doesn't have a username attached, so you can post in the forums (or even create an account on the forums) while logged in. I had to create a whole new account just to post here.