User Avatar Image

Just preordered the BTTF game... or did I?

posted by TimeTribe on - last edited - Viewed by 161 users

Hi, I'm new to this site, but I'm a diehard BTTF fan. So, I go to buy the game here and after I've entered in my address and debit card information and press "Submit Order", it tells me my address can't be verified. After that, I checked my bank account and it tells me there's an order being taken out for the exact amount from Telltale, Inc.

Now here's the real question: Did I buy the game or not? All hints on your cart feature indicate that I haven't, but my bank account says otherwise... I don't want to risk doing it again so you guys can take 2x the amount the game costs.

10 Comments - Linear Discussion: Classic Style
  • Is the game added to your "Your games" (Joystick) account?

  • Nope, it's not there... But the money missing from my account is definitely evidence of something.

  • @TimeTribe said: Nope, it's not there... But the money missing from my account is definitely evidence of something.

    Can you check your account again? Sometimes a pending charge goes through but then does not post since we did not charge you for the game. I just checked your account and on our end, you haven't been charged.

  • Well, I checked again, and the charge is still there... I don't know what else to do. Here's a screen that I grabbed from it (and yes, I love Einstein Bagels, so... yeah):

  • @TimeTribe said: Well, I checked again, and the charge is still there... I don't know what else to do. Here's a screen that I grabbed from it (and yes, I love Einstein Bagels, so... yeah):

    Looks like that's a pending charge. Since the order does not appear in our system, we actually haven't charged you, so that pending charge will disappear in a couple of days or sooner. You might try calling your bank to ask them to remove it sooner, but as far as a pending charge goes, there's nothing we can do to speed the process of clearing that on our end. I do apologize for the inconvenience though.

  • @Alan Johnson said: Looks like that's a pending charge. Since the order does not appear in our system, we actually haven't charged you, so that pending charge will disappear in a couple of days or sooner. You might try calling your bank to ask them to remove it sooner, but as far as a pending charge goes, there's nothing we can do to speed the process of clearing that on our end. I do apologize for the inconvenience though.

    Alan's right. I contacted out processor to make sure we never charged you. We couldn't process the request because the billing address didn't match what the bank has on file.

  • So is the order canceled? Can I just buy the game again and give the "correct" address this time and I won't get charged twice?

  • I think the real important thing to ask here is what kind of bagel cost $5 and was it worth it?

  • @TimeTribe said: So is the order canceled? Can I just buy the game again and give the "correct" address this time and I won't get charged twice?

    The order was never completed. If you start a new and cart checkout with the right billing info you will be charged for the first time with us. :)

  • @Irishmile said: I think the real important thing to ask here is what kind of bagel cost $5 and was it worth it?


    A plain non-premium bagel there costs a dollar with nothing on it... I bring my own peanut butter and a cup so that I can get a "mug refill" for coffee. This only costs two bucks all together.
    @Irishmile said: The order was never completed. If you start a new and cart checkout with the right billing info you will be charged for the first time with us. :)
    Alright, thanks a lot, Amy!

Add Comment