My main problem is that somehow I have 2 accounts and they crossed each other. Initially I created my account with hotmail. But when my father purchased the games he created another account with my yahoo email. Apparently I downloaded the games under the hotmail account, but asked you for the manual unlock under the yahoo account.
I was playing under yahoo, as you gave me the unlock for it. But when I went on the website I couldnt find the links to download the next episodes. This is why I was instructed via email to log in with my hotmail account. Unfortunately ever since I have not been able to play my games. I have been now requesting the manual unlocks for a month. Amy was responsible for this matter but apparently she does not want to help me anymore as she never responded to my emails again.
I now its confusing, but I hope you understand the issue and can help me. How should I proceed to get the manual unlocks?