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Back To The Future Ep05 Crash

posted by Captain Calibos on - last edited - Viewed by 424 users

Everytime i try to launch the game i keep getting a crash error with an error report of "an unhandled win32 exception occurred in BackToTheFutureEp05.exe"

Can someone please help me. I just want to finish this game T_T

29 Comments - Linear Discussion: Classic Style
  • Srsly? its been a month and not a single reply? Not even from someone at TellTale? COME ON!

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    DjNDB Moderator

    Have you tried disabling your security software?

    Aldo, if you post a dxdiag log, i can see if i can find anything.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.

  • Well here is the Dxdiag file.

    As far as my security software, its actually my debugger for Visual Studio that keeps catching the error.

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    DjNDB Moderator

    Card name: NVIDIA GeForce 8800M GTS
    Driver Date/Size: 5/27/2009 16:04:00, 7593472 bytes

    I would try installing the latest Graphics driver and running the DirectX updater.

  • Yea, did both. It didnt fix it. I also disabled my Just-In-Time debugger on Visual Studio and still didnt work.

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    DjNDB Moderator

    Did you try a clean boot yet?

    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

  • You Might also try resetting the graphics preferences. You can get the file and instructions from here.

  • Back to the Future Ep5 isnt in the .zip file. Is it safe to use one of the files from the other episodes?

  • @DjNDB said: Did you try a clean boot yet?

    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

    I have the game installed with Steam. When I did this it would install or launch Steam for me

  • @Captain Calibos said: Back to the Future Ep5 isnt in the .zip file. Is it safe to use one of the files from the other episodes?

    Sorry about that here's the episode 5 one.

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