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issue-52811

posted by jpleboeuf on - last edited - Viewed by 169 users

Hello,

I submitted my support request almost 2 weeks ago, and since then, no answer.

Here is the updated support request:

Order #600129878866522

Hello,

I still do not have received the products I ordered more than 4 months
ago, even if they seem to have been shipped from your warehouse more than
3 months ago...

Order #600129878866522 | Placed June 10, 2011
Your order shipped on July 18, 2011!

Have you an idea of where are my items ?

If parcels could swim, it think that it would be faster...

Thanks in advance,
Jean-Philippe L.

Thanks :/

6 Comments - Linear Discussion: Classic Style
  • @jpleboeuf said: Hello,

    I submitted my support request almost 2 weeks ago, and since then, no answer.

    Here is the updated support request:

    Thanks :/

    From:
    To: removed
    Subject: Re: Order #600129878866522
    Date: September 29, 2011 11:29 am

    Hi Jean,

    I'm sorry you never received it. Were you able to check with customs to make sure they don't have a package waiting for you? I've refunded the order fully as it well beyond the delivery date.

    Thanks,

    Amy


    Since you never received it I have reshipped it.

  • Hello,

    not checked with the customs but if they wanted money from me, they would have contacted me ;) - And at this time, I never have problems with customs.

    So, if I understand you well:
    - you refunded the order fully,
    - you reshipped it.

    If that's right, it's insanely great and I thank you!

  • Hello,

    I saw today that a shipment have been made. Thanks for that!

    The problem is that it seems this shipment does not contain "Tales of Monkey Island DVD with Steve Purcell slipcase" that I ordered the first time.
    Can you make something about that?
    Thanks in advance.

  • Not sure why that would have been left out. Sorry about that. I just got a new one shipped out to you. Sending you a PM with your new order number.

  • Thank you - but to be sure, cos it's not clear in your PM: I ordered the DVD, not only the slipcase ;)

  • Yes, that's what I sent you.

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