I sent a complaint 2 weeks ago and a reminder 1 week ago - no answer so far. My problem: JP deluxe package arrived without outer packaging, so the box doesn't look "Deluxe" at all, but it's badly scratched and dirtied.
Also (and more important), the order confirmation as well as the shipping confirmation included a BTTF DVD which wasn't included in the package.
Order # is 600142822283286.
Please tell me how you'd like to resolve these issues.