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Request code: 'issue-56163'

posted by hdallens on - last edited - Viewed by 1.2K users

Dear Support
I already sent you by e-mail on 19h Jan 2012 a request for which you gave me the rref code 'issue-56163' and that I copy here under.
Thanks for let me know what I could do.
Best
Hervé d'Allens
------------------
Dear Support Team

Having recently bought your game for PC "Tales of Monkey Island", in France (FNAC store), I encounter the following problem.
After installation of the game from the DVD reader of my PC and trying launching the game, I get the following error message on my screen, without other possibility than closing this message and cry...

Telltale Games has encountered a problem and needs to close. We apologize for the inconvenience.


AppName: autorun.exe AppVer: 2010.10.21.48112 ModName: autorun.exe

ModVer: 2010.10.21.48112 Offset: 00156ea0



The following files will be included in this bug report:

C:\DOCUME~1\Herve\LOCALS~1\Temp\3d1e_appcompat.txt

My system is as follows:
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
Language: French (Regional Setting: French)
System Manufacturer: Fujitsu Siemens
System Model: GA-8SGXLFS
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1024MB RAM
Page File: 971MB used, 1494MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)

I really hope you can help me to solve and play...

Best regards
Hervé d'Allens

31 Comments - Linear Discussion: Classic Style
  • Hi,

    I replied to your email shortly after you sent it on the 19'th and you never got back to me with the DXDiag file that I requested.

    To send a DXDiag, click the Start menu, click Run, and then type in DXDiag and press enter. After it loads, click Save All Information and save the file where you'll be able to easily find it. Open the file and then press Ctrl+A followed by Ctrl+C to copy the contents of the file, and then include that in a reply.

    Thanks,
    Michael

  • Hi Michael
    Sorry but I never got your previous reply.
    Hereunder copy of the dxdiag.
    Hope you could find something to cure...;-)
    Thanks and best
    Herve

    --------------
    ------------------
    System Information
    ------------------
    Time of this report: 1/26/2012, 18:55:31
    Machine name: MAISON
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)
    Language: French (Regional Setting: French)
    System Manufacturer: Fujitsu Siemens
    System Model: GA-8SGXLFS
    BIOS: Award Modular BIOS v6.00PG
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
    Memory: 1024MB RAM
    Page File: 732MB used, 1733MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: /PackageInstall
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (n/a)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce FX 5200 Ultra
    Manufacturer: NVIDIA
    Chip type: GeForce FX 5200 Ultra
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0321&SUBSYS_5175107D&REV_A1
    Display Memory: 256.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Écran Plug-and-Play
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.7516 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 5/3/2008 05:46:00, 6108160 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 5/3/2008 05:46:00, 6554496 bytes
    Device Identifier: {D7B71E3E-4061-11CF-916E-7E7100C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0321
    SubSys ID: 0x5175107D
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC722-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {212DC723-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_MedianFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: Realtek AC97 Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_A0021458&REV_A0
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.6300 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 9/24/2008 10:40:22, 4122368 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    Description: Lecture sur modem n° 0 (émulé)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID:
    Manufacturer ID: 1
    Product ID: 81
    Type: Émulé
    Driver Name:
    Driver Version:
    Driver Attributes:
    WHQL Logo'd:
    Date and Size:
    Other Files:
    Driver Provider:
    HW Accel Level: Full
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Realtek AC97 Audio
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: ALCXWDM.SYS
    Driver Version: 5.10.0000.6300 (English)
    Driver Attributes: Final Retail
    Date and Size: 9/24/2008 10:40:22, 4122368 bytes
    Cap Flags: 0x0
    Format Flags: 0x0

    Description: Enreg. sur modem n° 0 (émulé)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name:
    Driver Version:
    Driver Attributes:
    Date and Size:
    Cap Flags: 0x0
    Format Flags: 0x0

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    Realtek AC97 Audio, Software (Kernel Mode), Output, DLS, Internal
    Mappeur MIDI Microsoft [Émulé], Hardware (Not Kernel Mode), Output, No DLS, Internal
    SynthÚ. SW table de sons GS Mic [Émulé], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Souris
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Clavier
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    -----------
    USB Devices
    -----------
    + Concentrateur USB racine
    | Vendor/Product ID: 0x1039, 0x7001
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/13/2008 19:45:37, 59520 bytes
    | Driver: usbd.sys, 4/24/2003 13:00:00, 4736 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Clavier standard 101/102 touches ou clavier Microsoft Natural Keyboard PS/2
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 4/14/2008 03:00:52, 54144 bytes
    | Driver: kbdclass.sys, 4/14/2008 03:05:14, 25216 bytes
    |
    + Pilote clavier de Terminal Server
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 4/14/2008 03:34:52, 40840 bytes
    | Driver: kbdclass.sys, 4/14/2008 03:05:14, 25216 bytes
    |
    + Souris compatible PS/2
    | Matching Device ID: *pnp0f13
    | Service: i8042prt
    | Driver: i8042prt.sys, 4/14/2008 03:00:52, 54144 bytes
    | Driver: mouclass.sys, 4/14/2008 02:53:18, 23680 bytes
    |
    + Pilote souris de Terminal Server
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/14/2008 03:34:52, 40840 bytes
    | Driver: mouclass.sys, 4/14/2008 02:53:18, 23680 bytes

    ----------------------------
    DirectPlay Service Providers
    ----------------------------
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK

    -------------------
    DirectPlay Adapters
    -------------------
    DirectPlay8 Modem Service Provider: Smart Link 56K Voice Modem
    DirectPlay8 Serial Service Provider: COM1
    DirectPlay8 Serial Service Provider: COM3
    DirectPlay8 TCP/IP Service Provider: Connexion au réseau local - IPv4 -

    -----------------------
    DirectPlay Voice Codecs
    -----------------------
    Voxware VR12 1,4 Kbit/s
    Voxware SC06 6,4 Kbit/s
    Voxware SC03 3,2 Kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32.8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8.6 kbit/s

    -------------------------
    DirectPlay Lobbyable Apps
    -------------------------

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 16.2 GB
    Total Space: 76.3 GB
    File System: NTFS
    Model: IC35L090AVV207-0

    Drive: J:
    Model: SAMSUNG SP1604N

    Drive: D:
    Model: HL-DT-ST DVD-ROM GDR8162B
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (French), 4/13/2008 19:40:46, 62976 bytes

    Drive: E:
    Model: _NEC DVD+RW ND-1100A
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (French), 4/13/2008 19:40:46, 62976 bytes

    --------------
    System Devices
    --------------
    Name: Smart Link 56K Voice Modem
    Device ID: PCI\VEN_163C&DEV_3052&SUBSYS_3052163C&REV_03\3&61AAA01&0&68
    Driver: C:\WINDOWS\system32\DRIVERS\mtlmnt5.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:38, 126686 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\mtlstrm.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:37, 1309184 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\slnthal.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:44, 95424 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\ntmtlfax.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:39, 180360 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\RecAgent.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:39, 13776 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\slntamr.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:42, 404990 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\slwdmsup.sys, 3.80.0001.0000 (French), 8/4/2004 06:41:45, 13240 bytes
    Driver: C:\WINDOWS\system32\slrundll.exe, 3.80.0001.0001 (French), 4/14/2008 03:34:22, 32866 bytes
    Driver: C:\WINDOWS\system32\SLGen.dll, 3.80.0001.0000 (French), 4/14/2008 03:33:41, 188508 bytes
    Driver: C:\WINDOWS\system32\slcoinst.dll, 3.80.0001.0000 (French), 4/14/2008 03:33:41, 73832 bytes
    Driver: C:\WINDOWS\system32\slserv.exe, 3.80.0001.0001 (French), 4/14/2008 03:34:22, 73796 bytes
    Driver: C:\WINDOWS\system32\slextspk.dll, 3.80.0001.0000 (French), 4/14/2008 03:33:41, 286792 bytes

    Name: Carte réseau Fast Ethernet PCI Realtek RTL8139 Family
    Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_E0001458&REV_10\3&61AAA01&0&78
    Driver: C:\WINDOWS\system32\DRIVERS\RTL8139.sys, 5.398.0613.2003 (English), 8/4/2004 06:31:32, 20992 bytes

    Name: NVIDIA GeForce FX 5200 Ultra
    Device ID: PCI\VEN_10DE&DEV_0321&SUBSYS_5175107D&REV_A1\4&1AFFAA3D&0&0008
    Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 6554496 bytes
    Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 6108160 bytes
    Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 159812 bytes
    Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 425984 bytes
    Driver: C:\WINDOWS\system32\nvcuda.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 1241088 bytes
    Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 8769536 bytes
    Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 13529088 bytes
    Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 86016 bytes
    Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 81920 bytes
    Driver: C:\WINDOWS\system32\nvnt4cpl.dll, 6.14.0010.11173 (English), 5/3/2008 05:46:00, 286720 bytes
    Driver: C:\WINDOWS\system32\nvmccs.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 229376 bytes
    Driver: C:\WINDOWS\system32\nvdisps.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 6582272 bytes
    Driver: C:\WINDOWS\system32\nvdispsr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 5783552 bytes
    Driver: C:\WINDOWS\system32\nvgames.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 3391488 bytes
    Driver: C:\WINDOWS\system32\nvgamesr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 3424256 bytes
    Driver: C:\WINDOWS\system32\nvmccss.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 188416 bytes
    Driver: C:\WINDOWS\system32\nvmccssr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 458752 bytes
    Driver: C:\WINDOWS\system32\nvmobls.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 1257472 bytes
    Driver: C:\WINDOWS\system32\nvmoblsr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 2854912 bytes
    Driver: C:\WINDOWS\system32\nvvitvs.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 3776512 bytes
    Driver: C:\WINDOWS\system32\nvvitvsr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 4136960 bytes
    Driver: C:\WINDOWS\system32\nvwss.dll, 6.14.0011.7516 (English), 5/3/2008 05:46:00, 2629632 bytes
    Driver: C:\WINDOWS\system32\nvwssr.dll, 6.14.0011.7516 (French), 5/3/2008 05:46:00, 2670592 bytes
    Driver: C:\WINDOWS\help\nvcpl.hlp, 5/3/2008 05:46:00, 177897 bytes
    Driver: C:\WINDOWS\help\nvwcplen.hlp, 5/3/2008 05:46:00, 55444 bytes
    Driver: C:\WINDOWS\system32\nvcod.dll, 1.03.0000.0014 (English), 5/3/2008 05:46:00, 41984 bytes
    Driver: C:\WINDOWS\system32\nvcodins.dll, 1.03.0000.0014 (English), 5/3/2008 05:46:00, 41984 bytes

    Name: Realtek AC'97 Audio
    Device ID: PCI\VEN_1039&DEV_7012&SUBSYS_A0021458&REV_A0\3&61AAA01&0&17
    Driver: C:\WINDOWS\system32\ksuser.dll, 5.03.2600.5512 (French), 4/14/2008 04:33:28, 4096 bytes
    Driver: C:\WINDOWS\system32\ksproxy.ax, 5.03.2600.5512 (French), 4/14/2008 04:34:32, 129536 bytes
    Driver: C:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.5512 (French), 4/13/2008 21:16:36, 141056 bytes
    Driver: C:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:14, 60160 bytes
    Driver: C:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.5512 (English), 4/13/2008 21:19:42, 146048 bytes
    Driver: C:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.5512 (French), 4/13/2008 20:45:16, 49408 bytes
    Driver: C:\WINDOWS\system32\wdmaud.drv, 5.01.2600.5512 (English), 4/14/2008 03:34:34, 23552 bytes
    Driver: C:\WINDOWS\system32\drivers\ALCXWDM.SYS, 5.10.0000.6300 (English), 9/24/2008 10:40:22, 4122368 bytes
    Driver: C:\WINDOWS\SOUNDMAN.EXE, 5.01.0000.0059 (English), 4/16/2007 15:28:22, 577536 bytes
    Driver: C:\WINDOWS\system32\ALSNDMGR.CPL, 2.02.0000.0073 (English), 11/17/2006 05:40:46, 18804736 bytes
    Driver: C:\WINDOWS\system32\ALSNDMGR.WAV, 2/5/2002 13:54:58, 141016 bytes
    Driver: C:\WINDOWS\system32\RTLCPL.EXE, 1.00.0001.0066 (English), 12/8/2006 15:20:14, 10528768 bytes
    Driver: C:\WINDOWS\system32\RTLCPAPI.dll, 1.00.0001.0004 (English), 10/18/2006 02:53:26, 147456 bytes
    Driver: C:\WINDOWS\Alcrmv.exe, 2.00.0000.0004 (English), 7/31/2006 11:27:30, 217088 bytes

    Name: Contrôleurs hôte IEEE 1394 compatible OHCI
    Device ID: PCI\VEN_1039&DEV_7007&SUBSYS_13941039&REV_00\3&61AAA01&0&13
    Driver: C:\WINDOWS\system32\DRIVERS\ohci1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:46:18, 61696 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\1394bus.sys, 5.01.2600.5512 (English), 4/13/2008 19:46:18, 53376 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\nic1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:51:25, 61824 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\arp1394.sys, 5.01.2600.5512 (English), 4/13/2008 19:51:25, 60800 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\enum1394.sys, 5.01.2600.0000 (English), 8/17/2001 21:46:40, 6400 bytes

    Name: Contrôleur hôte étendu PCI vers USB SiS
    Device ID: PCI\VEN_1039&DEV_7002&SUBSYS_50041458&REV_00\3&61AAA01&0&1B
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 30208 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (French), 4/14/2008 03:33:48, 77312 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes
    Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 03:33:26, 7168 bytes

    Name: Contrôleur d'hôte ouvert PCI vers USB SiS 7001
    Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_70011039&REV_0F\3&61AAA01&0&1A
    Driver: C:\WINDOWS\system32\drivers\usbohci.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:35, 17152 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (French), 4/14/2008 03:33:48, 77312 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 19:45:37, 59520 bytes

    Name: Contrôleur d'hôte ouvert PCI vers USB SiS 7001
    Device ID: PCI\VEN_1039&DEV_7001&SUBSYS_70011039&REV_0F\3&61AA

  • Your video and audio drivers haven't been updated in a few years. Can you try updating to the latest versions available from Nvidia and Realtek and see if that helps, please?

  • Dear Michael
    Thanks for your reply.
    On NVIDIA site, I got a message telling that my driver (175.16) is the most recent updated version. I downloaded a most recent version I found on another site (280.26) but the installation blocked with a message saying that there is no device corresponding to this driver.
    I installed the most recent driver for REALTEK but nothing changed.
    However I have an additional information to share with you: since my first request, I found another way to start the game by using the application of each episode (1 to 5) in the corresponding installed programme files, without using the Autorun file which doesn't work. Stangely, I succeeded to start episodes 3 to 5 while for episodes 1 & 2, I can open them but there are only sound and subtitles without any video image.
    Sorry for this long message but I am afraid that there is a compability issue between the game and the video card, even if my system features are corresponding to those written on the commercial box of the game.
    Finally I asked to the vendor (FNAC) to refund me what they refused saying that this is Teltale games who should do it..
    Please let me know what I can do and once more, thanks for your help
    Best
    Herve

  • Hi Michael
    I checked for updates:
    - NVIDIA site replyed that I have the most recent driver (175.16). However I downloded another version (280.26) but when I tried to install it I got a message as the install program does not find any prog correspondig to that update.
    - REALTEK: I updated with the most recent driver I found (WDM_A406) but that doesn't work and I still have no video on episodes 1 & 2, but only the sound and subtitles.

    Since my initial request I found that I can start the game by using the application file of each episode (e.g. MonkeyIsland101 por episode 1) and not the autorun one. Doing that I cannot get video for episodes 1 & 2, and slow videos for the ep 3 to 5

    To complete information I request a rund to the store where I bought the game (FNAC) but they refused saying that this should be done by Teltale Games.

    Hope you can let me know what I can do.

    Thanks and best
    Herve

  • User Avatar Image
    DjNDB Moderator

    You could try the 175.19 Nvidia driver. It's only slightly newer, but maybe that helps already.

    Another thing you could try is replacing the prefs.prop files of the episodes. They contain lower graphics settings, which might get your video working.

  • Thanks DjNDB
    I installed the driver update and nothing changed.
    Concerning the link prefs;prop files, the zip file to be downloaded doesn't open with a message saying this file is an unvalid archive...
    Is there another site where I could find the valid one ?
    Thanks and best
    Herve

  • User Avatar Image
    DjNDB Moderator

    The file works for me, using 7-zip. What program do you use to open it?

  • I was using winzip. I opened it with 7-zip but i am wondering where i should extract the file because there is only one prefs.prop file while there are 5 episodes; i do not have a unique dossier "NAME of a game" as said in the post of your link.
    Thanks

  • User Avatar Image
    DjNDB Moderator

    The prefs.prop of each episode should be copied to a folder named like the episode. It looks like the naming is a bit different in the zip file though. Here's the Mapping:

    Tales of Monkey Island 101 = Launch of the Screaming Narwhal
    Tales of Monkey Island 102 = The Siege of Spinner Cay
    Tales of Monkey Island 103 = Lair of the Leviathan
    Tales of Monkey Island 104 = The Trial and Execution of Guybrush Threepwood
    Tales of Monkey Island 105 = Rise of the Pirate God

    Let's try this for the first episode.
    Do you have a "Launch of the Screaming Narwhal" folder in "\My Documents\Telltale Games\"?
    That's where the prefs.prop from the zip folder "Tales of Monkey Island 101" should be copied to, replacing the old one.

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