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[ToMI] Unlock Problem

posted by rmcastil on - last edited - Viewed by 156 users

Tried to unlock with my user name and password. Tried to do a manual unlock. And emailed you guys with my serial number several days ago. Still waiting on a response on how to get this game unlocked.

I'm on OSX Lion and I purchased the game several years ago via the Macheist bundle. I can ping you guy's server and when I look at the console I get the following:

1/30/12 8:05:03.516 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: Open: Unable to open \"prefs_platform.prop\".
1/30/12 8:05:03.516 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: WARNING - Failed to load prefs_platform.prop, using default values
1/30/12 8:05:03.534 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: <CFData 0x3549b60 [0xac810140]>{length = 6, capacity = 6,
1/30/12 8:05:03.534 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: bytes = 0x040ccee38f86}
1/30/12 8:05:03.535 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: <CFData 0x31ad540 [0xac810140
1/30/12 8:05:03.535 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ]>{length = 6, capacity = 6, bytes = 0x040ccee38f86}
1/30/12 8:05:03.562 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: english
1/30/12 8:05:03.562 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: Enabling language database \"english.langdb\" to match system language setting \"english\".
1/30/12 8:05:03.567 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: english
1/30/12 8:05:03.571 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: english
1/30/12 8:05:03.573 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: <CFData 0x32759a0 [0xac810140
1/30/12 8:05:03.573 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ]>{length = 6, capacity = 6, bytes = 0x040ccee38f86}
1/30/12 8:05:03.639 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: <CFData 0x32995b0 [0xac810140]>{length = 6, capacity = 6, bytes = 0x040ccee38
1/30/12 8:05:03.639 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: f86}
1/30/12 8:05:04.680 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ProcessScriptRequest:command=is_online
1/30/12 8:05:04.778 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: PING telltalegames.com (74.52.103.162): 56 data bytes
1/30/12 8:05:04.778 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: 64 bytes from 74.52.103.162: icmp_seq=0 ttl=52 time=58.434 ms
1/30/12 8:05:04.778 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: --- telltalegames.com ping statistics ---
1/30/12 8:05:04.778 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: 1 packets transmitted, 1 packets received, 0.0% packet loss
1/30/12 8:05:04.778 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: round-trip min/avg/max/stddev = 58.434/58.434/58.434/0.000 ms
1/30/12 8:05:04.779 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteJavaScriptonlineCheck(1)
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ProcessScriptRequest:lua=local a = \"callback:propsRetrieved(ret)\";
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: local prefs = Load(\"prefs.prop\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: UpdateUsagePrefs();
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: local function AddProperty(propName, jsName)
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: if( PropertyExists(prefs,propName) ) then
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",\" .. jsName .. \":\" .. prefs[propName];
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: end;
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: end;
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Launch Count\", \"launches\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Shutdown Count\", \"shutdowns\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Session Execution Time\", \"sessiontime\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Total Execution Time\", \"totaltime\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Demo Completed\", \"democomplete\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"System Language\", \"language\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"bGameCompleted\", \"bGameCompleted\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"bLaunchWebsiteOnExit\", \"bLaunchWebsiteOnExit\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",login:\" .. PlatformGlobalData_Get( \"Launcher\", \"login\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",installid:\" .. PlatformGlobalData_Get( \"Launcher\", \"id\")
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",password:\" .. PlatformGlobalData_Get( \"Launcher\", \"password\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",splash:\";
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: local file = FileFindFirst( \"ttg_splash*.*\" );
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: while( file ~= nil ) do
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. file .. \"+\";
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: file = FileFindNext( \"ttg_splash*.*\" );
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: end;
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: return a;
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteLualocal a = \"callback:propsRetrieved(ret)\";
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: local prefs = Load(\"prefs.prop\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: UpdateUsagePrefs();
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: local function AddProperty(propName, jsName)
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: if( PropertyExists(prefs,propName) ) then
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",\" .. jsName .. \":\" .. prefs[propName];
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: end;
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: end;
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Launch Count\", \"launches\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Shutdown Count\", \"shutdowns\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Session Execution Time\", \"sessiontime\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Usage Total Execution Time\", \"totaltime\");
1/30/12 8:05:04.780 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"Demo Completed\", \"democomplete\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"System Language\", \"language\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"bGameCompleted\", \"bGameCompleted\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: AddProperty(\"bLaunchWebsiteOnExit\", \"bLaunchWebsiteOnExit\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",login:\" .. PlatformGlobalData_Get( \"Launcher\", \"login\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",installid:\" .. PlatformGlobalData_Get( \"Launcher\", \"id\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",password:\" .. PlatformGlobalData_Get( \"Launcher\", \"password\");
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \",splash:\";
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: local file = FileFindFirst( \"ttg_splash*.*\" );
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: while( file ~= nil ) do
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. file .. \"+\";
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: file = FileFindNext( \"ttg_splash*.*\"
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: end;
1/30/12 8:05:04.782 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: return a;
1/30/12 8:05:04.784 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteJavaScriptluaResult(\"callback:propsRetrieved(ret),launches:12,shutdowns:11,sessiontime:0.000000,totaltime:924.633911,language:english,bGameCompleted:false,bLaunchWebsiteOnExit:false,login:,installid:040ccee38f86,password:040ccee38f86,splash:\");
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ProcessScriptRequest:lua=local a = \"callback:regLogin(ret),\";
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \"login:\" .. PlatformGlobalData_Get( \"Launcher\", \"login\" ) .. \",\";
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \"password:\" .. PlatformGlobalData_Get( \"Launcher\", \"password\" );
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: return a;
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteLualocal a = \"callback:regLogin(ret),\";
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \"login:\" .. PlatformGlobalData_Get( \"Launcher\", \"login\" ) .. \",\";
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: a = a .. \"password:\" .. PlatformGlobalData_Get( \"Launcher\", \"password\" );
1/30/12 8:05:04.785 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: return a;
1/30/12 8:05:04.786 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteJavaScriptluaResult(\"callback:regLogin(ret),login:,password:040ccee38f86\");
1/30/12 8:05:05.049 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ProcessScriptRequest:lua=local prefs = Load(\"prefs.prop\");prefs[\"bTreasureHuntingEnabled\"]=true;for i = 1,15 do PropertySet(prefs, \"sMap\"..i, \"\");PropertySet(prefs, \"sMapCode\"..i, \"\"); end;PropertySet(prefs, \"sMap1\",\"ui_item_mapTreasureB\");Save(prefs);
1/30/12 8:05:05.049 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteLualocal prefs = Load(\"prefs.prop\");prefs[\"bTreasureHuntingEnabled\"]=true;for i = 1,15 do PropertySet(prefs, \"sMap\"..i, \"\");PropertySet(prefs, \"sMapCode\"..i, \"\"); end;PropertySet(prefs, \"sMap1\",\"ui_item_mapTreasureB\");Save(prefs);
1/30/12 8:05:05.049 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: QuickSave: Saved to \"/Users/rmcastil/Library/Application Support/Telltale Games/MonkeyIsland101/prefs.prop\".
1/30/12 8:05:05.055 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteJavaScriptluaResult();
1/30/12 8:05:13.634 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ProcessScriptRequest:lua=PlatformGlobalData_Set( \"Launcher\", \"login\", \"\" );
1/30/12 8:05:13.634 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: PlatformGlobalData_Set( \"Launcher\", \"password\", \"\" );
1/30/12 8:05:13.634 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteLuaPlatformGlobalData_Set( \"Launcher\", \"login\", \"\" );
1/30/12 8:05:13.634 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: PlatformGlobalData_Set( \"Launcher\", \"password\", \"\" );
1/30/12 8:05:13.638 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteJavaScriptluaResult();
1/30/12 8:05:32.786 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ProcessScriptRequest:activate_offline_js=<I removed the serial number>
1/30/12 8:05:32.788 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: <CFData 0xe9459a0 [0xac810140]>{length = 6, capacity = 6, by
1/30/12 8:05:32.788 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: tes = 0x040ccee38f86}
1/30/12 8:05:32.789 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: <CFData 0xe9459c0 [0xac810140]>{length = 6, capacity = 6, byte
1/30/12 8:05:32.789 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: s = 0x040ccee38f86}
1/30/12 8:05:32.791 PM [0x0-0xbdbbdb].com.telltalegames.MonkeyIsland101: ExecuteJavaScriptactivationFail('')

2 Comments - Linear Discussion: Classic Style
  • Hi, I bought all 5 TOMI on 14 january, didn't work on my iMac 10.6.8 and still waiting for a solution.
    I wrote twice to Telltale support and no reply.

    My order number is 600146965263924. The all 5 apps bounce on the dock, but only a blank window appears instead of the "launch game" window, and then the app crashes. Still waiting for a NON AUTOMATIC reply...

    I spent over 30 $ for you...

  • Just wanted to follow up with my issue code.

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