User Avatar Image

Security Key/Activation Problem

posted by ltfarva on - last edited - Viewed by 229 users

I recently purchased the entire season, installed it (on Vista), and have been playing Culture Shock no problem. After a computer restart, and I try to play it again I get this message:

"The security key for this program currently stored on your system does not appear to be valid for this version of the program. Select Yes to enter a new key, or No to revert to the default setting (if any)."

I ended up reactivating by clicking no, then clicking I already own this game and reentering my activation code and I'm off an running. It is annoying, but it worked. But just now, it ended up restarting the game and deleting my saved games. I was just wondering how to resolve this thanks.

My computer is an e6600 Core 2 Duo, 640mb 8800gts, 2gb ram running vista
My antivirus is Kaspersky


And if someone has a saved game (and if its possible to send me one) (spoiler?)











for after the psychoanalysis that would be great.

2 Comments - Linear Discussion: Classic Style
  • Culture Shock does not activate properly on Vista. It's the only episode that has this problem and we will release a fixed version soon. Clicking "I've already purchased this" and entering your order number and password is a temporary solution. After doing this a few times the game will start saying you're out of activations. You're getting close to the end so you might be able to finish before that happens; if not, email us at support@telltalegames.com and we can increase the activations so you can finish the game.

    There's also a Vista-compatible version of the game that we can send you -- again, just write to support@telltalegames.com and ask for it -- but due to the holiday weekend coming up we might not be able to get that to you until Tuesday.

    Episodes 2-6 do not have this problem if you don't mind playing them out of order.

  • Thanks, I will email them soon. If thats the only episode it happens in, then it's not too big a problem.

    Thanks again.

Add Comment