I just got a note through my door from the post office saying they cannot give me my items because it has a customs charge for £13.53.
Needless to say I am not very happy at all. I'm not particularly willing to pay £13.53 customs charges for items I've already paid for (plus shipping). I'm taking this is because they had to search the box because it wasn't labeled properly?
Would it be possible to get £13.53 of my money back? If not I am simply thinking of getting them to send it back to you and asking for a full refund of my money, as my order said nothing about recieving a customs charge. The note says I have a week to pick up my item or they'll automatically send it back, so a reply as soon as possible would be much appreciated.
Order Number: 5605162400
Order Date: August 14, 2007