It pains me to have to point this out, because I love you guys and the work you do (which is why I keep buying it). But you've really hit a nerve here and hopefully if enough people complain about this, you'll listen to us.
The other day I was in the mood to replay season one to remind myself of all the details before the next season begins. Having uninstalled all of the episodes previously, I installed them all from the DVD for the first time.
As promised on the forum boards earlier this year, the DVD didn't have the activation protection that the downloaded episodes do, and -- naive as I am -- I thought this meant no digital rights management (read: customer annoyance) at all.
Imagine my surprise when the Season DVD turns out to be protected with Securom, which means that every customer who has paid for your game is now being punished for their honesty. I have to go find the DVD and put it in the drive now every single time I want to play. That is, presuming I'm not running something else that randomly breaks Securom. Not even your online activation was this annoying.
I don't want to dig out the DVD whenever I play the game, for exactly the same reason that I have a bunch of mp3s on my hard drive instead of just going to get the CDs from the shelf every single time I'm in the mood for music.
Honestly, why are you giving your money to Sony for empty digital promises? This isn't the 90s anymore, the kid next door who wants to play my new game doesn't get a copy of the CD, he downloads it from bittorrent himself.
Securom doesn't just appear on games by accident, it costs money and you willfully put it there, so I have to ask, what exactly are you trying to accomplish? Who convinced you this was a good idea?
Every episode of Sam & Max was on bittorrent a week after they were released, they're all cracked and work without 'protection'. You've put a lock on a chest that has a hole in the bottom. You haven't prevented a single person who wanted to steal your game from doing so. In fact, you've given them a good reason to do so: The cracked version works better.
You haven't swayed any minds, earned more money than you otherwise would have, or forced anyone to do anything.
Well, that's not entirely true, you've forced me to do a little dance and jump through some hoops whenever I want to play your game, you've installed a dubious piece of software on my computer that prevents me from using it the way I want to, and you've decided what other software programs I am allowed to run on my own computer.
All you've done is annoy me and other paying customers, you've created a myriad of new support problems for yourself regarding a piece of 3rd party software over which you have no control, and finally you've fed the copy protection companies who make billions each year selling people like you the completely unsubstantiated idea that your revenue will go up if you just install malware on your customers' computers that make sure they can't run certain programs and they have the disc in.
It's like selling someone a car and telling them they can only drive it if they put a large block of cement in the trunk and if they don't already own a motorcycle.
This copy protection idea is infesting the competitive gaming industry so much that small independent game studios have actually started making it a selling point that their games are DRM-free. They can't prevent pirates from copying their games anyway, so they might as well make their customers happier and attract more of them.
Now, it's your money and your game and ultimately your decision, of course. Heck, if you wanted to you could just say that everybody who wanted to play Sam & Max had to come to your office and use a certain computer. That'd be pretty darn effective copy protection. You just have to frisk everybody to make sure they haven't brought a copy device.
Of course, you might make a bit less money on the international market than you are now, but it's the same basic idea.
Anyway, I just wanted to make my voice heard and let you know my honest opinion about this Securom scam you've been suckered into. Hope you'll get wiser :)
(As a sidenote, the EULA on the Season DVD doesn't mention 3rd party copy protection at all, and it also seems to be copy-pasted from the Ep1 Culture Shock one, and does not seem to cover the actual product on the DVD.)