I tried to order Sam & Max Season 2 today, and I get the same error that I got a few months earlier. Apparently, back then, the problem was with Digital River not liking my e-mail address for some reason.
Can this be fixed ASAP? I do like supporting small software companies and all and I would like to pay for the game, but if you are not willing to sell it to me on reasonable terms, I'll obtain it elsewhere.
I don't think it's right that I have to jump through hoops because you or your partners automatically assume that people with a GeoCities.com e-mail address account are frauds. In fact, I find it rude considering that I have to pay you up front (so you are not at risk at all) yet you refuse my order even though my e-mail address and credit card information are perfectly valid. I made two earlier orders with the same account that I both paid on time and in full. My first order was with the same e-mail address that is now being rejected, so I know there is no technical reason why my order should be rejected.
You are probably going to blame this on Digital River again, but I must say that I find that a very weak excuse. Hiring them to handle the payment and delivery of the game was your decision (certainly not mine!) so naturally I hold you responsible for their policies and actions. If you are not willing to provide a basic level of customer service (accepting a valid order) then I will take my business elsewhere. I do however hope you sort this out, as I'd rather play the game now then wait for a cracked version to surface on a Torrent site.