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:......Can't download new episodes......

posted by Jerogarza on - last edited - Viewed by 667 users

Can't download new episodes
Got WD Ep1 for Ipad no problem at all from the Apple App Store.

However, although I've bought the bundle for the rest of the episodes I can't download them from within the app.

Every download attempt fails at 0.%

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    MattP Telltale Staff

    We are aware of this issue, and currently investigating a potential solution. Please try shutting down the game application and restarting the device. Make sure you are logged into the iTunes account that purchased the game before attempting the download again.

  • I did what you told me, but it still doesn't work. :confused::(

  • I was able to download episode 1 and 2 a while ago but now 3 is not loading. Any ETA on a fix? Is it server-side or client-side? If it's client side I can try deleting and reloading so long as I don't lose my saved games...

    Jeff

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    MattP Telltale Staff

    If you remove the game application, it will remove all files including your save games. We are still looking into this issue, but I do not have an ETA on a fix at the moment.

  • I was tearing my hair out, ready to ask for a full refund after buying the IOS version. Saw a post on the forum that worked for me.

    I was trying with 3g, and over 2 different wireless connections with around 70mbs per second.

    If your wifi disconnects even for a second, the download fails. And I think soms cacheing issues make future attempts unstable?

    So try this:

    -Turn off your phone, unplugg the power, WAIT for 20 seconds for the memory to fully clear (this seems to be a problem to stopping future attempts?)
    - Then boot your phone up, open itunes on the phone to make sure you are connected with the account that purchased the app
    - Make sure you are on a STABLE wifi or mobile network connection
    - Log into the game, try the download again

    Worked for me first time after 24 hours of repeated download failures, and I managed to grab all 3 extra episodes in about 5 mins - phew!

    If it fails again, follow the above process and try again. It's not ideal, but it beats spending money and having nothing to show for it.

    Would be good if anyone can post to confirm if this works for others?

  • What you mentioned sort of worked for me. Deleted the game from my phone, re installed and was able to download 2 and 3 but over 3G only. But lost my episode 1 game and had to allow the game to regenerate choices. Originally saved Carly in 1 and it saved Doug in 2 instead.

  • How long do you think it will take to fix this problem? I am having the same issue where the additional episodes won't download.

  • Hi, I'm having the same problem on my ipad2 as well. It's been days now and originally I had wd episode 1 and 2 before it crashed and I had to reinstall. Now, I can't seem to install episodes 2, 3 or 4. It starts downloading and 0% appears but nothing happens after. Is there a fix for this or can I get a full refund for the box set purchase?

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    MattP Telltale Staff

    You will need to shut down the game application, make sure you are logged into the account you used to purchase the Walking Dead, and then re-launch the game. When you do this, you will see a black screen for a few moments. This is normal as an update will need to download. Afterward you should be able to download episode 2 from the in-game episodes menu. If not, please restart the device and try again.

    Unfortunately, we can not offer a refund for any purchases made through the iTunes store. You will need to contact iTunes Support for further assistance.

  • I've done everything you said but its still not working. The download doesn't move past 0%. I'm quite frustrated.

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