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Problem with game

posted by alias_lindsay on - last edited - Viewed by 170 users

I have installed the game. When I click play my screen goes black. I can see the mouse moving but no sound no picture. How can I fix it?

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    Seg

    First: which CSI game are you referring to? "CSI: Hard Evidence" or "CSI: Three Dimensions of Murder"?

    Second: you may need to delete a file called 'prefs.prop' in the game folder. Assuming you are working with "CSI: Hard Evidence", the typical location of this file is here:

    C:\Program Files\Ubisoft\Telltale Games\CSI-Hard Evidence\prefs.prop

    Move this file somewhere else and see if that fixes the problem.

    Third: you may need to update your graphics drivers. I would be glad to point you in the right direction if you could tell me what graphics card you are using. You can find this information by right-clicking on the desktop, clicking "Properties", clicking the 'Settings' tab, then tell me what it says under the word "Display". It should read something like this:

    Display:
    Dell 1905FP (Digital) on NVIDIA GeForce 7300 LE

    Don't worry if the names are completely different, just type in what this line says exactly.

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