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Lost purchases!

posted by Slink on - last edited - Viewed by 226 users

I have purchased all 5 episodes and played 4, however the app was accidentally deleted last night and so I redownloaded it and now it is promoting me to re-purchase all episodes again! Who do I need to talk to to have this sorted?

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    MattP Telltale Staff

    If you purchased the iOS version, you will need to re-acquire the multi-pack. To do this, you need to log into the account in which you initially purchased the multi-pack and continue the steps to purchase it again. You will be asked to confirm your purchase, and then be notified that you already own the content, and be prompted to download it again. If you are not logged into the account you used to purchase the multi-pack the first time, you will be charged again. Once the multi-pack is re-acquired, you will be able to download other episodes.

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