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TWD: Support tool for information gathering

posted by DjNDB on - last edited - Viewed by 20.8K users

Sometimes we need certain information in order to provide support for The Walking Dead.
This tool gathers information, that's especially useful if you have issues with your savegames missing or not loading or game crashes, but it can help in other cases too.

The Support Tool is basically just a batch/script file that creates dxdiag/system_profiler info and event log data and searches for prefs.prop locations, and zips the information.

PC
Please download and run the TWD PC Support Tool. It will take a while. Let it run until it says "FINISHED" at the bottom.
Once it's done it will open an explorer window containing a file named "TWD_support_data_pc.zip".
Please upload that file to an instant filehoster and post the download link into a new reply in your thread.

Mac
Please download the TWD Mac Support Tool. It doesn't need to be in any specific location to work.
You should see the TWD_Mac_Support_Tool folder in your downloads. However, if you have disabled Safari's automatic unzipping, click the TWD_Mac_Support_Tool.zip to unzip.
Open the TWD_Mac_Support_Tool folder.
Double click on "TWD_create_support_data.sh.command". A window might pop up. Click "Open".

The script will run in a terminal window. Once it shows "Process Completed" you can close that window.
You should now find a file named "TWD_support_data_mac.zip" in the TWD_Mac_Support_Tool folder.
Please upload that file to an instant filehoster and post the download link into a new reply in your thread.

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