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WARNING - to those with Episode 2 download problems

posted by marktwothousand on - last edited - Viewed by 395 users

I purchased Telltale's the Walking Dead Episode 2 last night on my iPhone 5 LTE. After approximately 3 attempts to download and having it hang at 99% for 15-20 minutes each time, I had enough. I reset the phone and re-downloaded on a WiFi connection. It finally worked.

This morning, I woke up to text messages from my cell provider: "You have exceeded 100% of your data usage this month, and have incurred over $100 in additional data usage charges." I checked my cellular account: My attempts to download Episode 2 cost me approx 7.5 GB of extra bandwidth on my plan! That's over $165 in cash.

I wrote to Telltale support about this. I am not sure what can be done for compensation. It is clear that each time the download of the episode hung, my phone was still transmitting data at LTE speeds until I aborted the download. There was no warning about how large the episode was, prior to downloading either.

WARNING to anyone who downloads - do NOT let this sit when it hangs at 99%. ABORT ABORT ABORT!

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    MattP Telltale Alumni

    I have checked your registered email address for a Support ticket, but could not find one. To better assist you with investigating this issue, please send a ticket to support@telltalegames.com. We may require more information, that due to it's confidential nature, should not be posted on the forums.

  • I have the same problem.
    I have submitted a ticket to support.

    The only difference in my story is that I was connected via WiFi and the game bypassed the WiFi and ran up charges on the cell network.

    I have only ever exceeded 200mb 1 time. The failed download ran me past 1600mb ($15 per 200mb)

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    MattP Telltale Alumni

    We have received your ticket and sent a request for more information.

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