This is filed under Telltales support ticket number 3738.
A few weeks ago, I purchased the Law And Order Legacies Episode Bundle for the iPad. Since then I have only been able to play episodes 1 and 2. The remaining episodes show "Coming Soon" with a greyed out "Get It" button.
On the main screen of the app, across the top in the scroll bar section I see "Welcome to Law & Order", followed by "Network connection is unavailable. Have you tried unplugging and replugging in your router?", "Look for new updates soon." and "Nurse, I spy gypsies. Run!". Yes I have a working and issue free network connection. I was even able to get epsiode two after my purchase.
If I click on the TellTale symbol to the left of the scroll bar, it brings up all of the TellTale apps in the App Store. If I click on the globe to the right of the scroll bar, a connect menu comes up and if I click on the Telltale button, Safari will launch and bring me to the Telltale website.
If I click on the PLAY button, I go to the episode screen. When I move to the very left of the episodes, I see a Multi-Pack option. I then click on the INFO button and a screen comes up and reads "You have purchased the Episode 2-7 Bundle. You are now able to install each episode as the become available in the Episode Menu.
I have told this to TellTales support many times, starting with the first email I sent them, and repeatedly in every email after. They seem to ignore what I write and go through a list of supposed fixes that I have told them I already tried; including powering off the iPad and uninstalling and reinstalling the game.
The last email I have from support is dated March 15. I have written to them many times and they are refusing to respond.
Is it too much to ask to have a company support their products, especially after they are purchased? I never thought TellTale would be this kind of company, I have previously thought better of them and until now have always talked about them and the quality they used to have.