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Poker Night 2 - PokerNight.exe has stopped working error! - Please help

posted by JLeXIcH on - last edited - Viewed by 6.7K users

Good Times,

I was so happy the Poker night 2 has finally arrived, I have bought the game via Steam and when I launched the game, the only thing I saw it was the black "Loading. . ." screen. Then the game crashes to desktop. It shows "PokerNight2.exe has stopped working".
Every single time I am trying to launch the game, it gives me that error. I tried many solutions like verifying the game cache, updating "DirectX" and others, but they weren't helpful. Now I'm asking you to help and solve this problem. Thanks in advance.

I have Windows 7,
AMD Athlon(tm) 64 X2 Dual Core
Processor 5400+ (2CPUs)
~2.8GHz

King Regards,
Alex

33 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator

    Please check if the game crash creates an entry in the
    event viewer in the "Windows Logs/Application" section.
    If so, right click the entry, select "copy the details as text", and paste them in a new reply.

  • Log Name: Application
    Source: Application Error
    Date: 23.06.2013 16:32:04
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N / A
    Computer: Alex-PC
    Description:
    Faulting application name: PokerNight2.exe, Version: 2013.4.24.22527, time stamp: 0x51788caf
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp 0x4ec49b60
    Exception code: 0xc0000374
    Fault offset: 0x000c380b
    Faulting process id: 0xac8
    Faulting application start time: 0x01ce701e6628c200
    Faulting application path: D: \ Steam \ steamapps \ common \ Poker Night 2 \ PokerNight2.exe
    Faulting module path: C: \ Windows \ SYSTEM32 \ ntdll.dll
    Report Code: ac0464a0-dc11-11e2-890e-d1c72e8bd7c6
    Event Xml:
    1000 EventID>
    2 Level>
    100 Task>
    0x80000000000000 Keywords>
    47607 EventRecordID>
    Application Channel>
    Alex-PC Computer>
    System>
    PokerNight2.exe Data>
    2013.4.24.22527 Data>
    51788caf Data>
    Ntdll.dll Data>
    6.1.7601.17725 Data>
    4ec49b60 Data>
    C0000374 Data>
    000c380b Data>
    Ac8 Data>
    01ce701e6628c200 Data>
    D: \ Steam \ steamapps \ common \ Poker Night 2 \ PokerNight2.exe Data>
    C: \ Windows \ SYSTEM32 \ ntdll.dll Data>
    Ac0464a0-dc11-11e2-890e-d1c72e8bd7c6 Data>
    EventData>
    Event>

  • User Avatar Image
    DjNDB Moderator

    @JLeXIcH said:
    Faulting application name: PokerNight2.exe, Version: 2013.4.24.22527, time stamp: 0x51788caf
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp 0x4ec49b60
    Exception code: 0xc0000374
    Fault offset: 0x000c380b
    Faulting process id: 0xac8

    Thanks. That looks like it could be a familiar issue. Let's check something.

    Please open the Steam client. In the menu select "help/system information".
    Right click on the information it shows and select "select all".
    Right click again and select "copy".
    Finally paste the results into a reply message in this thread by pressing CTRL-V.
    It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.

  • Processor Information:
    Vendor: AuthenticAMD
    Speed: 2812 Mhz
    2 logical processors
    2 physical processors
    HyperThreading: Unsupported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Unsupported
    SSE4a: Unsupported
    SSE41: Unsupported
    SSE42: Unsupported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows Vista (32 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: ATI Radeon HD 4300/4500 Series

    DirectX Driver Name: aticfx32.dll
    Driver Version: 8.970.100.7000
    DirectX Driver Version: 8.17.10.1129
    Driver Date: 16 Nov 2012
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: ATI Radeon HD 4300/4500 Series
    VendorID: 0x1002
    DeviceID: 0x954f
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 1920 x 1080
    Desktop Resolution: 1920 x 1080
    Primary Display Size: 26.65" x 15.00" (30.55" diag)
    67.7cm x 38.1cm (77.6cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: 512 MB
    Supported MSAA Modes: 2x 4x

    Sound card:
    Audio device: ???????? (?????????? ? ????????

    Memory:
    RAM: 2047 Mb

    Miscellaneous:
    UI Language: English
    Microphone: Not set
    Media Type: DVD
    Total Hard Disk Space Available: 305142 Mb
    Largest Free Hard Disk Block: 70765 Mb
    OS Install Date: ??? 01 2012
    Game Controller: None detected

    Installed software:
    µTorrent
    Герои Меча и Магии III: Полное собрание
    Поддержка программ Apple
    Эпоха Империй II
    Языковой пакет клиентского профиля Microsoft.NET Framework 4 - RUS
    Языковой пакет расширенной версии Microsoft.NET Framework 4 - RUS
    4game
    5-Mode Oscar Editor
    7-Zip 9.20
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.7)
    AMD Accelerated Video Transcoding
    AMD APP SDK Runtime
    AMD Catalyst Install Manager
    AMD Drag and Drop Transcoding
    AMD Fuel
    AMD Media Foundation Decoders
    AMD VISION Engine Control Center
    Antichamber RePack by SxSxL
    APB
    Apple Mobile Device Support
    Apple Software Update
    Ask Toolbar
    AVG SafeGuard toolbar
    Avira Free Antivirus
    Bonjour
    Bundled software uninstaller
    Call of Juarez - Gunslinger
    Call of Juarez Gunslinger Demo
    CameraHelperMsi
    Camtasia Studio 7
    Camtasia Studio 8
    Catalyst Control Center - Branding
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    ccc-utility
    Command & Conquer™ 4 Tiberian Twilight
    DAEMON Tools Lite
    DAEMON Tools Ultra
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dota 2
    Dual-Core Optimizer
    erLT
    eslib iz zadnitsi sipalis dengi ya ne upotreblual bi maternix slov
    FilesFrog Update Checker
    FloorPlan 3D v11
    Google Планета Земля
    Google Update Helper
    Graboid Video 3.58
    Graboid Video 3.58 Setup
    Half-Life 1.1.2.1
    iTunes
    Java 7 Update 9
    Java SE Development Kit 7 Update 7
    Logitech Vid HD
    Logitech Webcam Software
    LWS Facebook
    LWS Gallery
    LWS Help_main
    LWS Launcher
    LWS Motion Detection
    LWS Pictures And Video
    LWS Twitter
    LWS Video Mask Maker
    LWS VideoEffects
    LWS Webcam Software
    LWS WLM Plugin
    LWS YouTube Plugin
    Mail.Ru Спутник 2.4.1.24
    Metro Last Light, версия 1.0
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Client Profile RUS Language Pack
    Microsoft .NET Framework 4 Extended
    Microsoft .NET Framework 4 Extended RUS Language Pack
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft Office профессиональный плюс 2010
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (Russian) 2010
    Microsoft Office Excel MUI (Russian) 2010
    Microsoft Office Groove MUI (Russian) 2010
    Microsoft Office InfoPath MUI (Russian) 2010
    Microsoft Office OneNote MUI (Russian) 2010
    Microsoft Office Outlook MUI (Russian) 2010
    Microsoft Office PowerPoint MUI (Russian) 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (German) 2010
    Microsoft Office Proof (Russian) 2010
    Microsoft Office Proof (Ukrainian) 2010
    Microsoft Office Proofing (Russian) 2010
    Microsoft Office Publisher MUI (Russian) 2010
    Microsoft Office Shared MUI (Russian) 2010
    Microsoft Office Word MUI (Russian) 2010
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106
    Mozilla Firefox 21.0 (x86 ru)
    Mozilla Maintenance Service
    MSVC90_x86
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    My Game Long Name
    Mysearchdial
    Network Stumbler 0.4.0 (remove only)
    Nokia Connectivity Cable Driver
    NVIDIA Drivers
    NVIDIA PhysX
    Pando Media Booster
    Poker Night 2
    PunkBuster Services
    QuickTime
    Sang Froid Tales Of Werewolves
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
    Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
    Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
    Sid Meier's Civilization V
    SketchUp 8
    Skype™ 6.3
    Sony Ericsson Update Engine
    Steam
    Team Fortress 2
    Total War: SHOGUN 2
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553092)
    Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
    Uplay
    UVScreenCamera version 4.9
    Video Download Converter version 1.0.0.0
    VideoDownloadConverter Toolbar
    VLC media player 1.0.1
    Warcraft III
    Windows Live ID Sign-in Assistant
    WinPcap 4.1.2
    WinRAR 4.11 (32-разрядная)

  • User Avatar Image
    DjNDB Moderator

    @JLeXIcH said:

    Operating System Version:
    Windows Vista (32 bit)

    Your Steam client is running in Vista compatibility mode, which is known to cause crashes.

    Please check the properties of the Steam.exe and your Steam icons and disable any compatibility mode settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
    Afterwards check if the steam client now shows "Operating System Version: Windows 7" in "help/system information" and try if the game works.

  • Hey DjNDB, would you mind helping me out as well? I just bought the game today, and this is the first problem I've had in a long time.

    Here is the error I receive at crash:

    Log Name: Application
    Source: Application Error
    Date: 6/23/2013 7:27:25 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Austin-PC
    Description:
    Faulting application name: PokerNight2.exe, version: 2013.4.24.22527, time stamp: 0x51788caf
    Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba58
    Exception code: 0xc0000374
    Fault offset: 0x000ce653
    Faulting process id: 0x748
    Faulting application start time: 0x01ce7079f6cb7790
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 3918ada2-dc6d-11e2-bb1a-001cc0ed300f
    Event Xml:
    100021000x8000000000000015401ApplicationAustin-PCPokerNight2.exe2013.4.24.2252751788cafntdll.dll6.1.7601.175144ce7ba58c0000374000ce65374801ce7079f6cb7790C:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exeC:\Windows\SysWOW64\ntdll.dll3918ada2-dc6d-11e2-bb1a-001cc0ed300f

  • User Avatar Image
    DjNDB Moderator

    @Valky13 said: Hey DjNDB, would you mind helping me out as well? I just bought the game today, and this is the first problem I've had in a long time.

    It looks like the same issue.

    Please open the Steam client. In the menu select "help/system information".
    Right click on the information it shows and select "select all".
    Right click again and select "copy".
    Finally paste the results into a reply message in this thread by pressing CTRL-V.
    It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.

  • Processor Information:
    Vendor: GenuineIntel
    Speed: 2933 Mhz
    2 logical processors
    2 physical processors
    HyperThreading: Unsupported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Unsupported
    SSE42: Unsupported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows 7 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce GT 440

    DirectX Driver Name: nvd3dum.dll
    Driver Version: 9.18.13.2018
    DirectX Driver Version: 9.18.13.2018
    Driver Date: 12 May 2013
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: NVIDIA GeForce GT 440
    VendorID: 0x10de
    DeviceID: 0xde0
    Number of Monitors: 2
    Number of Logical Video Cards: 2
    No SLI or Crossfire Detected
    Primary Display Resolution: 1768 x 992
    Desktop Resolution: 3208 x 992
    Primary Display Size: 24.57" x 13.78" (28.15" diag)
    62.4cm x 35.0cm (71.5cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 1023 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (C-Media PCI Audio Dev

    Memory:
    RAM: 4091 Mb

    Miscellaneous:
    UI Language: English
    Microphone: Not set
    Media Type: DVD
    Total Hard Disk Space Available: 1192239 Mb
    Largest Free Hard Disk Block: 216863 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected

    Installed software:
    Adobe Flash Player 11 ActiveX
    Battlelog Web Plugins
    C-Media PCI Audio Device
    Counter-Strike: Global Offensive
    ESN Sonar
    Google Chrome
    Google Update Helper
    Java 7 Update 25
    Java Auto Updater
    League of Legends
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    NVIDIA Control Panel 320.18
    NVIDIA GeForce Experience 1.5
    NVIDIA Graphics Driver 320.18
    NVIDIA HD Audio Driver 1.3.24.2
    NVIDIA Install Application
    NVIDIA PhysX
    NVIDIA PhysX System Software 9.12.1031
    NVIDIA Update 4.11.9
    NVIDIA Update Components
    Origin
    Pando Media Booster
    Pandora Service
    Poker Night 2
    Steam
    System Requirements Lab for Intel
    TeamSpeak 3 Client
    The KMPlayer (remove only)

  • Thank you! that helped a lot. Problem solved

  • User Avatar Image
    DjNDB Moderator

    @Valky13 said:
    Operating System Version:
    Windows 7 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    It looked like the same issue at first, but your Steam is not running in compatibility mode.
    I am not sure what else could cause that error. You seem to have multiple displays, sometimes unplugging all but one helped with crashes.

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