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The Walking Dead Episode 2 Problem ( black screen)

posted by masterdana96 on - last edited - Viewed by 2.9K users

Why doesn't Episode 2 work :o !
So i have finished the game a while ago, i wanted to play it again. Episode one works but then when i want to play episode 2... It loads and then there is a black screen with just your mouse arrow working. (???) Later something comes and says=

"Rewinding will delete any progress made after this point, but retain progress up to this point. Do you want to rewind after this checkpoint?" YES or NO

If i press one of them it goes away but nothing happends !! :o I still get that black screen and i can still move arround with my mouse arrow!
I even tried verivy game cache* (* forgot how to spell it lol) But everything was good. :S
+ When is Telltale going to fix this problem?
Please help me don't know what to do :o !!

8 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator

    Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.

  • Uhm isn't telltale or steam itself have to fix bugs or problems? i remember why i play games...for to play games and not fixing them xs . Still Thanks for helping me but i don't know how to do this :confused:

    @DjNDB said: Please follow the instructions to run the Support Tool and attach the resulting "support_data_pc.zip" or "support_data_mac.zip" to your next reply in this thread.

  • I have this problem and tried to fix it to no avail. Please help.
    Also, I already attached the support data.

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    DjNDB Moderator

    @kduff51 said: I have this problem and tried to fix it to no avail. Please help.
    Also, I already attached the support data.



    This could be a issue caused by having multiple active prefs.prop files.

    please rename the prefs.prop in
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
    to prefs.prop.bak to deactivate it

    Do the same for the prefs.prop in
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102

  • I did what you said and now get a black screen with just an axe on the left and the mouse pointer. Any other ideas?
    Also, attached a new support data.



    @DjNDB said: This could be a issue caused by having multiple active prefs.prop files.

    please rename the prefs.prop in
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
    to prefs.prop.bak to deactivate it

    Do the same for the prefs.prop in
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102

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    DjNDB Moderator

    @kduff51 said: I did what you said and now get a black screen with just an axe on the left and the mouse pointer. Any other ideas?
    Also, attached a new support data.



    That's usually a sign, that the game tries to load a .save file that doesn't exist. You can try rewinding chapters of Episode 1 until you find one that works.

  • Dear support. I have the EXACT same problem as the first person here. Here is my support data http://www.sendspace.com/file/84ls1i

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    DjNDB Moderator

    @arnec

    There seems to be a problem with Episode 4 in your case. Please rename the prefs.prop in

    ~/Library/Application Support/Steam/SteamApps/common/The Walking Dead/TheWalkingDead.app/Contents/Resources/Pack/WalkingDead104/

    to prefs.prop .bak to deactivate it.

    You can navigate to the folder by starting Finder, and selecting "Go/Go to Folder..." from the menu or pressing CMD-SHIFT-G, and pasting the path into it.

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