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"WalkingDead101.exe has stopped working" error

posted by WeAre138 on - Viewed by 435 users

Forgot I bought this game, and hit install again. And to my surprise nothing But the same problem again. Anyone got any answers?

11 Comments
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    DjNDB Moderator

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

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        DjNDB Moderator

        Card name: Intel(R) HD Graphics Family
        NVIDIA GeForce GT 540M

        You have two graphics chips. Intel chips don't work well with TTG's games and they might crash. Please check your graphics drivers settings to make sure the game uses the Nvidia graphics chip.

        • Ya, I'm pretty sure I set the game using Nvidia chip. I just checked it..

          It's still the same error.

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            DjNDB Moderator

            I was unable to find the error events in the support tool data. I just updated the support tool so it will hopefully find it this time. Please download the latest version of the support tool, run it and upload the result.

            • https://drive.google.com/file/d/0Bwppy-KGVN44RTNFRERRNWU4TEE/edit?usp=sharing here is the new one. By the way, I tried offline and run the game, I successfully enter the main menu but the error happened again when I try to start a chapter.

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                DjNDB Moderator

                Still no error event data, but i don't know the cause.

                Please verify the game cache files](https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335).

                If that doesn't fix it, please check if the game crash creates an entry in the event viewer in the "Windows Logs/Application" section. If so, right click the entry, select "copy the details as text", and paste them in a new reply.

                  • System

                    • Provider

                    [ Name] Windows Error Reporting

                    • EventID 1001

                    [ Qualifiers] 0

                    Level 4

                    Task 0

                    Keywords 0x80000000000000

                    • TimeCreated

                    [ SystemTime] 2013-11-17T06:17:45.000000000Z

                    EventRecordID 54279

                    Channel Application

                    Computer kilarbourbon-PC

                    Security

                  • EventData

                    0 APPCRASH 不可用 (Which means unavailable) 0 WalkingDead101.exe 2013.4.4.20609 515df55b WalkingDead101.exe 2013.4.4.20609 515df55b c0000005 0017a4c0

                    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_37819b4080f232c78bd8280ac6c636861cf7f_167d2fe7

                    0 f5e8c7f6-4f4f-11e3-ac5f-206a8a3a4611 0

                  • System

                    • Provider

                    [ Name] Application Error

                    • EventID 1000

                    [ Qualifiers] 0

                    Level 2

                    Task 100

                    Keywords 0x80000000000000

                    • TimeCreated

                    [ SystemTime] 2013-11-17T09:59:16.000000000Z

                    EventRecordID 54326

                    Channel Application

                    Computer kilarbourbon-PC

                    Security

                  • EventData

                    WalkingDead101.exe 2013.4.4.20609 515df55b WalkingDead101.exe 2013.4.4.20609 515df55b c0000005 0017a4c0 1c34 01cee37b9ba04a78 D:\Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe D:\Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe eaeeb3d9-4f6e-11e3-ac5f-206a8a3a4611

                  There are several error reports here.This one is the latest.

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                    DjNDB Moderator

                    There's nothing specific in there so I am not sure what causes the crash. I still tend to believe it's in some way graphics related though.

                    One more thing you can try is starting the game during a clean boot:

                    Booting clean in Windows Vista / 7:
                    1. Click Start --> Type msconfig --> Press Enter
                    2. On the General tab, choose Selective Startup
                    3. Uncheck Load Startup Items
                    4. Select the Services tab
                    5. Check Hide all Microsoft services
                    6. Click Disable all
                    7. If running the game on Steam, re-check the "Steam Client Service"
                    8. Click on OK
                    9. Click Restart.
                    10. After reboot, run the game to see if it works.

                    After performing the necessary steps, restore your settings by doing the following:

                    1. Click Start --> Type msconfig --> Press Enter
                    2. On the General tab, choose Normal Startup
                    3. Click Ok
                    4. Click Yes, when asked to restart your computer
                    • I'll try that .. That seems like the last choice for me cus there's something wrong with my computer's booting.

                      I wish I can play the game cus I love zombie games... I bought the 400-day dlc and was going to buy season 2 as well. But it was disappointing that I can't play it...

                      Thanks DjNDB. :D

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