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Issue with posters/prints

posted by evilgordo on - last edited - Viewed by 112 users

Hello,

I just recieved my big box of S&M swag! Books are great :D

But, I am disappointed with the condition of the posters. The tubes are large and sturdy with caps on both ends, so I can only assume that the prints were damaged prior to be being inserted into the tubes.

I know this is not fault of TT but rather with the distribution center...

So my question is: The packing slip includes directions for return/refund, but the posters are still available, what is the process for an exchange? And, if an exchange is possible, what measures, if any, can be made that the 'new' prints will be treated better?

Thanks in advance.

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