User Avatar Image

Can't start any episodes - Black screen with cursor.

posted by SandyRobes on - Viewed by 284 users

I have completed the game once and the DLC 400 Days, but when I went to start a new game it asks me if I want to rewind to that checkpoint and reminds me that any progress made since then will be deleted.

I'm trying to start a completely new save file so it shouldn't even ask me that.

But whether I click yes or no, the window goes away and I am left with a black screen and a movable cursor until the end of time.

Any solutions available? This happens regardless of which episode I pick.

3 Comments
  • User Avatar Image
    DjNDB Moderator

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

    • User Avatar Image
      DjNDB Moderator

      I am not sure if you are just trying to play in another save slot, or if you deleted all save slots to start over?

      Please disable steam cloud for TWD (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD).

      Then please rename the prefs.prop in
      C:\Users\Administrator\Documents\Telltale Games\The Walking Dead
      to prefs.prop.bak to deactivate it.

      Then move the prefs.prop from
      C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
      to
      C:\Users\Administrator\Documents\Telltale Games\The Walking Dead

      If that doesn't give you the expected result, you have to exchange the prefs.prop.bak and the prefs.prop in
      C:\Users\Administrator\Documents\Telltale Games\The Walking Dead

      If you want to remove all progress, delete the entire savegame folder.

Add Comment