There have been quite a few negative threads on here lately pointing out some of Telltale's perceived shortcomings in terms of communicating information about game releases to their customers. While I sympathize with many of these, I'm not sure how helpful they are in actually trying to bring about change to the system currently in place. I realize that some people might just be permanently pissed off at Telltale for mishandling these releases and that's fine. But I, for one, do not want to have an antagonistic relationship with my game company. I like Telltale. And I want to keep liking Telltale. But in order to do so, some changes need to be made.
So I've made this thread for us to all brainstorm ideas on how Telltale could improve their relationship with their fanbase. Now let me be clear: this is NOT a place for people to vent about they feel about the company. Any post you make in here should calmly identify a problem you see in Telltale's business model AND provide a reasonable solution to it that they could implement. (And no, "hire better/more employees" is not valid suggestion.)
To start off, I think Telltale needs to be more straightforward with their release schedule.The 4-6 week estimate that they've given has simply not been met by the majority of their recent releases. This has caused some Season Pass buyers to feel that Telltale has reneged on what they thought was a promise to them as customers. Whether or not the 4-6 week time-frame was actually a promise, I think that 6-8 weeks is a lot more representative of the actual time between episode releases. Furthermore, I think they should more clearly state that whatever estimate they give is not a binding promise and that some episodes may simply take longer to produce than others. With this in mind, I'd like to propose that for future releases, Telltale should include a statement like this to better inform those purchasing a Season Pass exactly what they're signing onto:
"While we here at Telltale strive to deliver our game products as quickly as possible without compromising their quality, the episodic nature of our business model produces a degree of uncertainty in the timing of our releases. In the recent past, we have been able to release episodes in a season within 6-8 weeks of each other, with the period between the first and second episode of a season usually being the longest. We are constantly trying to refine our development schedule to meet and improve these benchmarks. However, there are times when we may require more time to polish an episode to meet the high standards we set for ourselves. In purchasing this Season Pass, we hope that you understand this mission of ours and we thank you for your patience in allowing us to provide the best possible gaming experience for our customers."
That's all I have so far. What other suggestions do you guys have? But again, please try to keep things constructive in here. If you have something negative to say about Telltale or their business model, there are plenty of other places in which to do so. Thanks.