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The wolf among us crash on startup

posted by Nonas on - Viewed by 1.2K users

Hello,

I just bought the game on steam, but it crashes on startup. I see the mouse ponter for a second and then crash. I used you support tool --> http://www.sendspace.com/file/rbiq07

Can you plz help me?

5 Comments
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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. After looking over your support tool information, there doesn't seem to be any hardware issues, or issues with your file structure. Below are a few possible solutions:

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

  • Thx alot, the windows 98/ME compatibility did the trick.

  • Hi again

    Yesterday i got the game working with your help, but today it won't launch again. It says that "Sorry, this account is not authorized to access this game." I took some screenshots, http://www.sendspace.com/file/5ugzzn

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      TelltaleMike Telltale Staff

      I apologize for the inconvenience. Please try deleting your SyncFs folder from your

      C:\Users\%Username%\Documents\Telltale Games\The Wolf Among Us\ file directory,

      and then restart the game, and you should be able to start the game successfully.

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