Haven't got anything except the automated e-mail since the 20th, when I first submitted my request. I purchased both series of Sam and Max (and am definitely going to get Season 3, if this gets resolved). The first season was downloadable-only, and I did the process successfully and enjoyed the games. They accidently got deleted, which is unfortunate because I will probably want to play them again and there is the chance my husband will want to enjoy them as well. Since I have already paid for them, I would like a 2nd opportunity to download them.
Thanks for your prompt attention to this issue. 'issue-15741'