I am summarizing in short the things I wrote as a reply in the "Bugfix version of "Muzzled!" available!" thread, since I think they deserve their own thread and replies.
Basically, I have a major problem with the game support of Telltale games.
I would like to say that up until the last two Wallace & Gromit games I had no problems with the Telltale products. However, the last two games give me white screen when trying to launch them - you will see it is a very common problem if you will browse the forum a little.
Until today, I didn't bother Telltale games about that since I saw that other people already notified them about the problem. However, I was getting irritated when I understood that the problem is not going to be fixed, especially since the first game worked perfectly on my machine.
Today I saw the thread I have mentioned before, and it really pissed me off. should I really be updated about fixes from another fellow customer instead of from Telltale Games? Why there is no patch for that? I think you will find the official response to these questions in the thread as unbearable as I had.
Finally, some words of advice from another experianced softwre engineer:
1. Put a "Support" link at the head of the web site (yes, up there, next to the "Store" link).
2. Fix your bugs. We are paying customers.
3. If a first episode of a game works on a specific platform, all episodes should. Think about the whole season release.
4. Create patches, not new releases. We should not endure the tedious process of downloading and installing the complete game for every bug we have.