User Avatar Image

Could not initialize direct3D and error message

posted by samwize on - last edited - Viewed by 8.7K users

Hi,

i brought cultureshock a few days ago by downloading the demo and unlocking the full game, but when i go on launch game it comes up with an error message saying 'ithis program has caused an error in USER.EXE. or KERNL.EXE.' Then after doing this it says it could not initialise direct3D but i have installed directX and Nvidia. Please could you help me i've waited a decade to play this game.

p.s. i have windowsME not XP

115 Comments - Linear Discussion: Classic Style
  • Unfortunately you may just be out of luck. The intel chipset is on the low end and it may just not support the game. Send an email into support and we can get you a refund.

  • Yep, the Intel video you have is on this list, and integrated video on this list usually won't work with our games. Sorry. :(

  • good thing i can just use 3danalyze!
    How could I get the game to launch directly, without the launcher?
    If I could do that, I could run the game fine.
    or maybe i could get new AGP chipsets?

  • The launcher is part of the game engine, they can't be separated. It also means that getting rid of it wouldn't do you any good anyway, since D3D is being initialized for the game's renderer, not the launcher.

    Your best courses of action at this point are a new video card if you can, or we can refund your game for you, as Will said.

  • I purchased the CSI: Hard Evidence for my PC. I'm running Windows XP Pro. I'm getting the error message: could not initialize direct3d. I go to my Direct Diagnostic Tool and this is the information I have.

    Operating System: Windows XP Professional
    System Manufacturer: HP Pavilion
    Processor: AMD Athlon(tm) XP 2800+, MMX, 3DNow, 2.1GHz
    Direct X Version: DirectX 9.0c

    I click the Test Direct3D button on the Display tab and I get the following error message:

    Test failed at Step 8 (Creating 3d Device): HRESULT = 0080004005 (Generic Failure)

    Can someone please assist me? I can't take the software back to the store and I can't find my receipt to request a refunt from UBISOFT.

  • Thanks for the quick response!

    I just went to my Device Manager and looked under Display Adapters and I only found the following items:

    All-In-Wonder 9600 Series

    So, does that mean I don't have a Video Card on my computer? I know it came with one. How can I check to see if the PC is just not recognizing the Video Card?

  • @DeadlyPersona said: Thanks for the quick response!

    I just went to my Device Manager and looked under Display Adapters and I only found the following items:

    All-In-Wonder 9600 Series

    So, does that mean I don't have a Video Card on my computer? I know it came with one. How can I check to see if the PC is just not recognizing the Video Card?

    That IS videocard actually, a combined one with TV-out, look: http://ati.amd.com/products/radeon9600/aiw9600/index.html

    Since it's an Ati/Amd card I'd be inclined to blame the catalyst drivers but I'm not sure such an old card is supported by the game at all? New drivers can be found here: http://game.amd.com/us-en/drivers_catalyst.aspx?p=xp/aiwradeonx-xp

  • So, if I'm to understand correctly, I follow the link you provided and choose to dowload the Catalyst Software Suite?

    I want to be sure beause I don't want to download anything that is not needed. I noticed another link that says ATI Multimedia Software, am I to download that as well?

  • Yeah the 'Catalyst Software Suite' is enough for sure, I just can't be sure it will help you fix the problem. Don't know if your card is supported by the game at all, so you might want to wait a couple of hours and ask TT support about that.

    If you're going to install new drivers, be sure to also run the dxsetup/directx install again. It is most likely included on the game disk. (order of tasks; install drivers, reboot, install directx)

Add Comment