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Common questions about the Sam & Max pre-order

posted by Emily on - last edited - Viewed by 1.4K users

Here are a few of the most common questions people are asking about preorders:

What is the Season 1 collection?

We are offering the entire season of Sam & Max games for $34.95. For this price you get access to each episode when it comes out on Telltale's site, plus the option to receive a CD version at the end of the season for only the price of shipping. We've been referring to this as a "preorder" because it allows you to order all of the episodes in advance.

Do I need to place my order before November 1 to get the deal?

Nope. The season deal will be good at least until episode 2 comes out (and possibly even longer than that). When episode 2 rolls around, we'll make an announcement about whether the pre-order deal will be extended. (But still... what are you waiting for?! :D)

Can I buy the season set with PayPal?

You should be able to, but it isn't working at the moment. We're trying to get this resolved. If it doesn't get fixed before Wednesday, you'll be able to place your order using PayPal then.

Okay, I bought the season set. Now how do I get my games?

Episode 1, Culture Shock, is the only game that has been released so far. You can download Culture Shock here. Install it, and on the first game screen, click "I've already purchased this" and enter your order number and the password you created when you ordered. If you run into any problems, email us at support@telltalegames.com.

You'll be able to get the other episodes through the same process, once they're released. We'll send you an email notification when an episode has been released.

How do I get the CD version of Season 1?

Everyone who buys the Season 1 collection can choose to receive a CD version when the season's over. You'll have the option to sign up for this at the end of the season. You'll pay for shipping at that time.

38 Comments - Linear Discussion: Classic Style
  • @Emily said:
    How do I get the CD version of Season 1?

    Everyone who buys the Season 1 collection can choose to receive a CD version when the season's over. You'll have the option to sign up for this at the end of the season. You'll pay for shipping at that time.

    I know you probably don't have an answer for this now, but how long do we have to take advantage of this option once the season ends and the CD is available?

    I ask because I'll most likely be in the middle of Officer Candidate School for the Army for a 14 week period by the time April rolls around (at least, I hope so!), and I really have no idea when or if we're allowed internet privileges during that time. And I certainly wouldn't know what my mailing address would be until I get there, or if I would even want it sent there (you know, room inspections and all that).

    edit: where did my wonderfully high post count go?:confused:

    OH, wait. I guess I forgot to put the "4" in my name, artwking4. Too late to fix that now, I guess.

  • Yeah, the answer is "I don't know."

    But before you go off to officer candidate school, if you want to shoot me an email or a PM, I'll make sure you get your CD.

  • @artwking said:
    I ask because I'll most likely be in the middle of Officer Candidate School for the Army for a 14 week period by the time April rolls around (at least, I hope so!)

    eh.. consider yourself lucky. i'm starting my officer's training at the end of this month for 20 long weeks (i'll finish it somewhere after the non-gametap release of episode 5) .
    luckily the episodes are so short they can be played within the 48hr. vacations we get. :)

  • Game's now out, but I haven't received the email, nor is anything but 'Season One Preorder (Bundle)' on my Past Purchases page. What should I do?! :eek:

  • paypal ain't working yet for the season set :(

  • Game's now out, but I haven't received the email, nor is anything but 'Season One Preorder (Bundle)' on my Past Purchases page. What should I do?!

    I'm still waiting for my email too... Come on guys I was looking forward to playing this tonight!

  • @Jarvichi said: I'm still waiting for my email too... Come on guys I was looking forward to playing this tonight!

    The email doesn't help you one bit. It just reminds you what your order number is.

  • i am also waiting for the mail

  • @phantom1584 said: The email doesn't help you one bit. It just reminds you what your order number is.

    That's the one straight after you buy the preorder bundle. They're supposed to send out another one when each episode becomes available with the download link that we can use.

    However, we seem to be waiting...

    EDIT: Actually got the email while typing. All it does is link to the demo download page - which is the full game, just like Bone. Download that, run the download manager, install, click "I've already purchased this game" when prompted, then input your order number and the password you put in when you bought it. Anyone remember theirs?

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