User Avatar Image

Telltale Games prices on Steam

posted by Shen-Zhi on - last edited - Viewed by 689 users

I haven't found anything by searching the forums, so i hope i didn't miss any threads about this.

The question is; who is setting the prices for Telltale Games on Steam? TtG or Steam/Valve? As Steam refuses to give an answer in their forums and don't answer tickets about this, i think i'll ask Telltale Games directly.

Since around Dec. 17, 2008, Steam decided to charge €uros for european customers. But all they did, was changing the $ sign into €.

Example:

Telltale Everything Pack US: $69.99 = swiss francs 82.24
Telltale Everything Pack EU: €69.99 = swiss francs 108.66

(United Kingdom is the only european country having prices calculated to 'an' exchange rate - and it's even chepaer!
Telltale Everything Pack UK: £37.99 = swiss francs 66.10! But we're not allowed to buy in UK)

Let's stick to US $. In my case, recalculated at today's exchange rate in $ (if i was allowed to buy from the US, like before Dec. 17, 2008) the difference would be $24.35!

I wouldn't mind to pay one or two extra bucks for buying on steam, because i really want the dev's at Telltale to get the money they absolutely deserve, but the way Steam behaves right now, i'm glad i still can buy in $ directly from you.

Thx for an answer!

15 Comments - Linear Discussion: Classic Style
  • @Shen-Zhi said: who is setting the prices for Telltale Games on Steam?

    When games are set at a correct rate I will buy some games until then I will get them elsewhere.

  • User Avatar Image
    Simplex BANNED

    I wonder why Telltalge Games ignores its fans and customers by ignoring this thread. Shame.

  • Just dropped off the radar, I suspect. On-topic, I think this is Steam's doing: as far as I can tell it's the same for every game sold there. Which keeps me from buying any non-exclusives there; much as I like their concept, this is simply an insult.

  • @Simplex said: I wonder why Telltalge Games ignores its fans and customers by ignoring this thread. Shame.

    I think steam is just too hard to contact. It's one of the biggest game distributors in the world you know.

  • User Avatar Image
    joeldee Telltale Staff

    Hi all,

    Telltale works with Steam on pricing. Pricing in local currencies and incorporating VAT is relatively new to their system. The feedback here is appreciated.

    Reading through the notes above, it seems that International pricing for the Everything Pack in particular is problematic, yes?

  • @joeldee said: Hi all,

    Telltale works with Steam on pricing. Pricing in local currencies and incorporating VAT is relatively new to their system. The feedback here is appreciated.

    Reading through the notes above, it seems that International pricing for the Everything Pack in particular is problematic, yes?

    Actually; no. It's generally problematic. Steam calculated VAT perfectly fine before the local pricing. VAT was calculated for every country separately (i admit, i ASSUME, because Switzerland doesn't have any VAT on downloads - and i haven't been charged EVER).

    But now they just say: VAT included where applicable - but that's not true, as we don't pay VAT on dl's, but the price is the same as in every €uro-zone country charging VAT (and btw, they all charge a different percentage). Apart from the fact, that e.g. Switzerland and Norway are not even part of the EU or the €uro-zone.

    United Kingdom is in the EU, but not in the €uro-zone, but their price (in £) is nearly half of what we have to pay (referring to the everything pack - but quite the same for any other Telltale game).

    Don't get me wrong, I'm not blaming Telltale Games for anything, just Steam/Valve for their behaviour. All i wanted to know is, if Telltale is aware of this problem. Of course, Steam can set the prices as they wish, even if it's kind of .. eh.. sorry... stupid. Buying in US $ was fine with everybody, but as i said, that's not Telltale's problem.

  • User Avatar Image
    joeldee Telltale Staff

    @Shen-Zhi

    If I'm understanding correctly, some territories -- e.g. Switzerland, Norway -- are particularly inequitable in localized Steam pricing, correct? specifically in terms of VAT.

    Just want to make sure that the biggest issues are clear.

  • @joeldee said: @Shen-Zhi

    If I'm understanding correctly, some territories -- e.g. Switzerland, Norway -- are particularly inequitable in localized Steam pricing, correct? specifically in terms of VAT.

    Just want to make sure that the biggest issues are clear.

    Hey joeldee

    First, you shouldn't worry about work today. It's Easter! Take a break and relax! Even if you're an atheist ;)

    It's a yes and a no about the territories. Let's take a look at Wallace & Grommit:

    Steam US: $34.99
    Steam EU: €34.99
    Steam UK: £29.99

    I leave it to you, to calculate the respective US $ prices from the european ones. It might help understanding the difference.

    I cannot speak for anybody outside Switzerland. But yes, the "included" VAT is an extra 'fraud' for Switzerland and Norway (I bought Wallace & Grommit directly from Telltale without being charged any VAT for $26, like US customers could on Steam - yeah, the pre-purchase that was €26.24 or so).

    I'll let the rest of Europe speak for themselves (I hope they will). But as far as I can remember, $1 is not equal to €1. With or without VAT, there is something wrong with Steam's local pricing system. Not Telltales' fault, but will they tolerate/support it?

    Thx for listening.

  • @Shen-Zhi said: [snip]

    I second all this. Joel, you should know that Telltale has taken to refunding inappropriately added tax on downloaded games for EU customers (I got a restitution for SBCG4AP a couple of days ago). Thus the argument that the price is higher because VAT is incorporated is nonsense. And even where tax is involved, a significant gap remains unaccounted for.
    The fact of the matter is that Steam's complex procedure for determining the € price pretty much consists of replacing the $ symbol with a € symbol. At current exchange rates, that is an insult.

  • @joeldee
    Well, if you really, really, really want to know what's this price issue is all about you can read http://forums.steampowered.com/forums/showthread.php?t=770231
    But beware - this thread has 334 pages and over 5000 replies from angry Steam users (no answer from Valve whatsoever for 4 months now). The Steam group which opposes the current currency situation has over 19000 members, many of whom where loyal customers from the start of this distribution platform. I think I would seriously consider changing my distributor if I were a publisher, because I think many of those customers won't return to Steam even if the pricing is right - not after being ignored for so many months now...

Add Comment