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Common questions about the Sam & Max pre-order

posted by Emily on - last edited - Viewed by 825 users

Here are a few of the most common questions people are asking about preorders:

What is the Season 1 collection?

We are offering the entire season of Sam & Max games for $34.95. For this price you get access to each episode when it comes out on Telltale's site, plus the option to receive a CD version at the end of the season for only the price of shipping. We've been referring to this as a "preorder" because it allows you to order all of the episodes in advance.

Do I need to place my order before November 1 to get the deal?

Nope. The season deal will be good at least until episode 2 comes out (and possibly even longer than that). When episode 2 rolls around, we'll make an announcement about whether the pre-order deal will be extended. (But still... what are you waiting for?! :D)

Can I buy the season set with PayPal?

You should be able to, but it isn't working at the moment. We're trying to get this resolved. If it doesn't get fixed before Wednesday, you'll be able to place your order using PayPal then.

Okay, I bought the season set. Now how do I get my games?

Episode 1, Culture Shock, is the only game that has been released so far. You can download Culture Shock here. Install it, and on the first game screen, click "I've already purchased this" and enter your order number and the password you created when you ordered. If you run into any problems, email us at support@telltalegames.com.

You'll be able to get the other episodes through the same process, once they're released. We'll send you an email notification when an episode has been released.

How do I get the CD version of Season 1?

Everyone who buys the Season 1 collection can choose to receive a CD version when the season's over. You'll have the option to sign up for this at the end of the season. You'll pay for shipping at that time.

38 Comments - Linear Discussion: Classic Style
  • This is a paypal issue. Try looking through the help on their site.

    As far as I recall, you have to log in to your paypal account and go to your Profile. From there you can add a credit card or a bank account to your paypal account so that the funds will be drawn from there.

  • Yeah, i added a bank/current-account. But that didn't made a diffrence.
    I've looked evrywhere I think but i'm beginning to think i won't get this game. :(

  • Did you make sure you logged into you paypal account?

    Paypal also enables you to make a one-time transaction using a credit card or bank account without having a paypal account, which is not what you want to do.

  • Yeah i'm shure, else i won't receive the 2nd screen in my link.

    I tried that but the only option i reveiced was creditcard(visa/mastercard).
    I already fill in my bank account.

    ING
    Checking Account
    XXXXXXX-XX
    Belgium

  • Wait a minute. How did you manage to pay for the full season through paypal?

    This doesn't work for anyone else.

  • I don't i'm buying the first episode + ankh.

    @Emily said: The upgrade we're planning should make your total exactly the same as it would be if you bought the full season originally.

    If you are someone who has been waiting for the PayPal option for the full season and you want to buy Culture Shock, go ahead. Please let me know via PM or email that you have done so and I'll make sure you are able to upgrade to the rest of the season for the right price, regardless of when we run that promotion.

    Also, please purchase through our store, NOT through the demo. The PayPal path in the demo is a little messed up right now. (Another thing we're working on! :D)

    So i'm gonna buy the full season from the moment it works. But still, I can't get one episode.

  • will the CD Release be any different than the download version or is is "just" the 6x70MB Installers on the CD?

    I'm hoping the CD version will be without Activation since i might want to play the game in 20 Years from now again when ScummVM has support for it ;)

  • so what i have to do to purchase the full season like emily has mentioned? i wantetd to buy it via paypal. but that doenst work. i have bought now only the first episode. so all i have to do is to wait for that promotion to get the full season for 34,95$?

  • Yeah, the Telltale staff has assured us that the people having problems with this will be able to upgrade to the full season when they get it working at no extra cost.

  • @enimaniac said: so what i have to do to purchase the full season like emily has mentioned? i wantetd to buy it via paypal. but that doenst work. i have bought now only the first episode. so all i have to do is to wait for that promotion to get the full season for 34,95$?



    Please send me a PM (if you haven't already) so I can add your name to the list of people who have done this. Once the PayPal thing is straightened out, I will contact you to let you know how to upgrade to the rest of the season.

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