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the game will not download the key needed to play

posted by Irish_Browncoat on - last edited - Viewed by 346 users

hi i just downloaded the new sam and max game and when i try to run it
i get this error message.
i am connected to the net and firewall is off and i have no proxie server.

"The program you are attempting to license cannot detect a connection
to the Internet. Please verify that you are able to connect to the
Internet and try again.

Note: Some firewalls and proxies may be configured to deny access to
programs other than your browser. Please adjust your settings if
possible or contact us at http://drh.digitalriver.com/cs for alternate
methods of licensing your program.

Explanation: The program has run into a temporary error. Please wait a
few minutes before restarting this application; when you restart it,
it will try to retrieve your key again. If you continue to get this
error after several attempts, please contact customer service via
email at netw@orkcs@digitalriver.com. This program will revert to
trial mode (if it has one) until your key is successfully installed"

i have sent a email to support over 7hours ago. not too sure how long it normaly takes.
just wanting to know is there any way i can get my key bar having to download it?
just realy want to start to play the game.
i have given support peeps my order number and hardware finger print etc

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