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Missing a "D3DX9_41.dll" or similar file? Read me!

posted by Seg on - last edited - Viewed by 12.6K users

Some of you may be getting a message like the one below while launching a Telltale game:

d3d_dll_error.png

If so, then you need to run the DirectX Updater again:

DirectX Web Updater
- Computer must be on the Internet when running this update.

OR

DirectX Off-line Updater
- Computer does not need to be on the Internet to run this update, but it's a 93+mb file.

They both do the same thing. The first one requires the Internet to download files at install time, the other one has all the files you need up front.

Details to what's happening:

Telltale games require more recent DirectX updates than what's originally included in Windows XP, Vista, and 7. To combat this, I include the DirectX Web updater with the game's install program. Microsoft doesn't include DirectX as apart of Windows Update, I have to resort to using the web installer at install time.

However, this requires the computer to be on the Internet at installation time. Otherwise it's an extra 100MB per episode. So if the Internet isn't there, then DirectX isn't updated. I wish there was an easier way about this!

For reference, the season DVDs do and will continue to have the off-line version of the DirectX updater on the DVD.

16 Comments - Linear Discussion: Classic Style
  • I see. Where do I put these new directx files so that Muzzled! will make use of them? I downloaded the web updater, but it refuses to run... So I downloaded the files. Where do I extract them? Maybe I should reboot.

    EDIT: Ok, I figgered it out. Among the files you download in the End-User pack, extract the contents of the zip file named "Mar2009_d3dx9_41_x86" to "C:\Program Files (x86)\Telltale Games\Wallace and Gromits Grand Adventures\Muzzled".

    The game started up without a hiccup after that.

  • Thanks so much man... I was freakin out because I couldn't solve the problem

  • User Avatar Image
    Seg

    @FauxVyse said: I see. Where do I put these new directx files so that Muzzled! will make use of them? I downloaded the web updater, but it refuses to run... So I downloaded the files. Where do I extract them? Maybe I should reboot.

    That concerns me as the installer is doing a little more than just putting in files to System32. What operating system are you running on?

  • I told the Muzzled installation program to update DirectX but still got this error, and had to follow the update in this thread anyway.

    Is it because I don't have Windows Genuine Advantage installed on my computer and had to validate my copy through the download on the WebUpdate page for DirectX?

    Unfortunately, when I try to install the DirectX upgrade, it complains that a "CAB file is not reliable" (translated from Swedish). Anyone else have this problem?

  • BTW, one suggestion is to offer two download links, where one includes the DirectX files. For those of us who don't pay per byte downloaded. :)

  • it seems that the directx updater that comes with the game download gets blocked by firewall. At least for me it did. I disabled my firewall and ran the installer again. It worked just fine.

  • Updated DirectX but, thanks to TTG tech Shaun, found the issue when I ran DXDiag and got Display Tab 1: No problems found. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.

    Sooooooooo....I'm still shipwrecked with my antique laptop.:eek:

  • FYI I just downloaded the file direct http://www.dll-files.com/dllindex/dll-files.shtml?d3dx9_41 and stuck it right in my download folder and now it works fine.

  • I solved a similiar problem with Tales of Monkey Island by updating Windows XP to Service Pack 2 version.

  • Wouldn't it make more sense to include the D3DX_41.dll in the installer in the first place? As far as I know these updates are both self-contained and freely redistributable, so why ask users to download and install a 100 MB copy of DirectX if all they need is a 4 MB (probably about 2MB compressed) DLL?

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