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can't download the game

posted by doublebet on - last edited - Viewed by 317 users

hi emily...same problem as the other person below
i paid but then was unable to connect to the site to download the first episode
can you help me please

5 Comments - Linear Discussion: Classic Style
  • Hi there. This should help.

    Q: How do I download my game?

    A: There should be a button at the end of the checkout process that allows you to download it. When you download through this link, the game will probably activate automatically.

    If you didn't see this button, or if something went wrong with the download, don't worry! Simply download the demo version of the game from our website. When you run it, on the first game screen, click "I've already purchased this" and enter your order number and the password you created when you placed the order. This should unlock the game for you. If you don't have your order number or password, contact us and we'll help you retrieve this information.

  • Thanks, Apignarb.

    Sometimes people behind a firewall or on a proxy server have trouble downloading with the download manager we use on the site. If that's the case, here's a direct link to the setup file that you can use.

    Let me know if you're able to get it through that link.

  • hi - i've downloaded the demo as you suggested but don't get the prompt where i can click i've already purchased this
    i played the entire demo without the ability to see this initial screen you reference
    any other thoughts?

  • thank you emily and apignarb
    i had to scroll down to scroll down to see the i've already purchase this link
    appreciate your help

  • It's on the first screen *before* you launch the demo, in the bottom right corner.

    cultureshock_reminder.jpg

    EDIT: Never mind, I see you found it. :)

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