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Tales of Monkey Island - won't start up!

posted by auerfeld on - last edited - Viewed by 3.6K users

Hi Guys,

I've just downloaded my long-awaited first episode of Tales of Monkey Island and - woe is me! - I can't even get beyond the flash screen. When I doubleclick on the game icon, the Telltale menu comes up, but with an error message giving the helpful info "unexplained error". From there, I can't get the game proper to start (or rather, something starts happening, but nothing visible and the programme seems to hang completely about 3 minutes afterwards).

I've uninstalled and reinstalled, but keep encountering this same problem. What am I doing wrong? I've played through Sam & Max season 2 on this PC without any problems and I'd be massively disappointed if I couldn't get this to work, for whatever reason.

Thanks in advance for whatever help you can give...

Naomi

183 Comments - Linear Discussion: Classic Style
  • @Will said: Ok, so if you make it to the skull and crossbones, that means you are at least loading up the game, which is a start. Did you update your DirectX when you installed the game? Also, do you know your system specs, specifically your video card?

    I'm not even making it to the scull and crossbones.

    I'm using an iMac with a 2.8 GHz Core 2 Duo, 2 GB of RAM, and an NVidia GeForce 8800 GS 512 MB, running Windows XP SP3. I updated DirectX when installing the game.

    Thanks for your help.

  • i seen the skull and crossbones, and i got the the same dump after it, so lets recap, i see a black window about 4x4 in size, and then the loading skull and cross bones comes up, then the game crashes, i have the latest video drivers, and latest directx updates. i am running a amd 64 3800+ 2.4g 4 gigs of memory, 300 gig hard drives sound blaster 24 bit sound card, ati sapphire x1600 pro 512meg video card.

    AppName: monkeyisland101.exe AppVer: 2009.7.6.29796 ModName: monkeyisland101.exe
    ModVer: 2009.7.6.29796 Offset: 001f12c8

    Ok this is interesting, now this should not matter right? but i made a shortcut, and put -w for windowed mode after the path, and i see the crossbones when i do that, but when i take the -w out, it just shows a black screen then crashes.

  • Guys looks like the monkeyisland101.exe crash is to do with screen resolution. My laptop (Vista Ulimate x64) has a default resolution of 1400x900 I dropped it to 1024x768 and wha-la it works... :D

    If this works for you post back here to let other peoples know...

    Regards

  • Problem signature:
    Problem Event Name: APPCRASH
    Application Name: MonkeyIsland101.exe
    Application Version: 2009.7.6.29796
    Application Timestamp: 4a52df42
    Fault Module Name: MonkeyIsland101.exe
    Fault Module Version: 2009.7.6.29796
    Fault Module Timestamp: 4a52df42
    Exception Code: c0000005
    Exception Offset: 001f12c8
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: e17d
    Additional Information 2: 3be9f8a50bddd4313bd572f57066c49b
    Additional Information 3: 81dc
    Additional Information 4: aa162d78020c3d2d8202ca7dabeada06

    Read our privacy statement:
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  • Ok, testing this theory that it might be a screen resolution problem, I've attached a prefs.prop file. Just drop this in to to \My Documents\Telltale Games\Launch of the Screaming Narwhal then try to start up the game. This should have all of the settings turned way down and defaulted to windowed mode.

  • Changing the screen resolution didn't work for me. However, while poking around in my display settings I noticed that I was running in 16 bit color for some reason. I bumped it back up to 32 bit, and now the game seems to be working.

  • @Will said: Ok, testing this theory that it might be a screen resolution problem, I've attached a prefs.prop file. Just drop this in to to \My Documents\Telltale Games\Launch of the Screaming Narwhal then try to start up the game. This should have all of the settings turned way down and defaulted to windowed mode.

    I couldn't see it attached, or am I just missing it?

  • Oh, yeah, 16 bit color will definitely do that to you. I'm guessing this thread actually has two or three different problems that all just happen to look the same on the surface. My favorite!

  • My problem is that the game seems to freeze after about 5 min of playing. It starts fine, looks fine, and plays well... but never fails to freeze up shortly after starting the game. I've tried changing the game settings to many of the resolutions but they have all ended the same way. Unfortunately there is no error to show, it just freezes. Perhaps I just need a better comp. In any case this makes me a saaaaad panda.

    Processor: 2.4 GHz AMD Athlon 64 (3400+)
    Memory: 1 GB
    DirectX Version: 9.0c
    Video Card: Radeon X1650 Series (512 MB)
    Monitor: Acer AL2216W (22" widescreen - native resolution of 1680x1050)

    Any ideas are appreciated!

  • Make sure your color settings are set to 32-bit not 16-bit.

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