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Status of PayPal orders - UPDATED 12/12 with good news!

posted by Emily on - last edited - Viewed by 1.3K users

For those eagerly awaiting news on the PayPal situation...

1) PayPal now works for the Sam & Max Season 1 set! Kudos to the guys at Digital River for finally figuring out what the problem was and getting this fixed for us. The promotion to upgrade from episode 1 to season 1 for $26 will be available in a couple of days. When it's ready, I will send out emails to all of you who contacted me about the problem to let you know. Thanks everyone for your patience while this got straightened out. :D

2) Buying with PayPal through the Culture Shock demo (or any of our other demos) is broken right now. If you are going to pay with PayPal, PLEASE do so through our online store. If you've already downloaded the trial version of the game you're purchasing, you can unlock it after the transaction is complete by clicking "I've already purchased this" and entering your order number and the password you created when you placed the order.

3) Some people were posting this weekend about PayPal being restricted to credit cards (which sort of defeats the point!) We just played around with it and found that this is not the case, but it is a little confusing. If you order using an email address that is NOT the same as your PayPal email address, when you get to the PayPal part of the transaction, you'll see a page that looks like this:

paypal.jpg

You've arrived on this page because PayPal does not recognize your email address, and your only option on this page is to pay with a credit card. To use a bank account (or whatever other funding options you have linked to your PayPal account) you need to click where it says "Pay Fast With PayPal" up near the top of the screen. Doing so takes you to this screen:

paypal2.jpg

Log in to your account using your PayPal email address and password, click Continue, and you should now be taken to a page that lets you choose from whichever payment options are part of your account, including a bank account if you have that set up.

If you want to pay by withdrawing funds from a bank account, you need to set this up as part of your PayPal account before you'll be able to use it in Telltale's store. Keep in mind that PayPal does not support bank account withdrawal in all countries (but there may be other options available to you, such as wire transfer).

I hope this clears up some of the confusion about PayPal purchases in our store. We are working very hard to make the process more user friendly and to fix the things that are broken. If your experience with PayPal is not working as described in this post, please let us know.

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