From reading numerous posts (particularly concerning game and/or order support) is that the original posters are never returning and updating their threads. Please, if someone's taken the trouble to assist you, is it really such a hardship to come back and report whether their advice/suggestion(s) worked? IMNSHO, it's common courtesy to return and thank them at the very least.
Emily obviously has no life outside of Telltale ;) :D so she probably thrives on the little snippets of appreciation she receives from people here. G'on, make a gal feel loved...:D 'Tis the season and all that...