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Monkey Island causes computer to crash

posted by Claus on - last edited - Viewed by 1.2K users

I have e-mailed you on July 9th, but haven't received an proper answer.
(Only an automated answer with the code "issue-18708")

I have prepaid and downloaded Monkey Island.
After the first looong sequence, the programme causes computer to crash/restart after about 30 seconds (when Guybrush looks at the recipe).

NOT a very good start, eh?
ARGH!

(System is Windows XP)

Regards,
Claus Stenhoj

14 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator

    I'll try to help you.


    Make sure you have installed the latest Windows service pack and updates.
    Install the latest driver for your graphics card.
    Install the latest version of DirectX.

    Try whether it works then.

    If it doesn't give us this information:

    Further go to your Start menu and click on Run.
    Type in "dxdiag" and hit enter.
    Then go to the Display tab.
    From there, post this information:
    Name:
    Current Display Mode:
    Main Driver:
    Version:
    Date:

    Based on Will's post.

  • I have the latest Windows updates.
    Have checked for latest driver.
    DirectX is version 9.0

    I can't find the "Display" tab i dxdiag, probably because mine is in Danish.
    Thanks for your help :-(

    I can see that I'm not alone with this problem.
    I'm no computer wizard, and I assume that the game just works.
    Otherwise you can have it back.

  • User Avatar Image
    DjNDB Moderator

    @Claus said: I can't find the "Display" tab i dxdiag, probably because mine is in Danish.
    Thanks for your help :-(

    I can see that I'm not alone with this problem.
    I'm no computer wizard, and I assume that the game just works.
    Otherwise you can have it back.

    You mean "they". I am just a user trying to help.

    For a refund you should write to support@telltalegames.com
    It should be no problem from what i've read so far.

    Okay, here's an easier way (i hope) to get the information.

    After you started dxdiag as mentioned above, you click on the danish version of the button that says "save all information" in the picture below.
    Then it prompts you to save a file. Save it where you can find it and open it.
    Select all text that is shown in that file and copy it here into the forum.
    You can do that by pressing CTRL-A followed by CTRL-C in the open file to copy the data, and then write a message here and press CTRL-V.

    I hope i don't here a duh, but i wanted to be sure to make it clear, because i don't know what level of knowledge you meant by being no computer wizard.

    dxdiag_screen.png

  • Hey Claus, it looks like we sent you a response back on the 9th, but it probably got eaten by your spam folder. As for getting the game to work, please follow Dj's instructions for getting the dxdiag information, as that will be really helpful for us. Thanks, and sorry for the delay.

  • Here are my dxdiag data:

    ------------------
    System Information
    ------------------
    Time of this report: 7/21/2009, 10:30:19
    Machine name: CLAUS-8EYPFYES1
    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
    Language: Danish (Regional Setting: Danish)
    System Manufacturer: INTEL_
    System Model: D946GZIS
    BIOS: Default System BIOS
    Processor: Intel(R) Celeron(R) CPU 3.33GHz
    Memory: 1014MB RAM
    Page File: 465MB used, 8450MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ------------
    DxDiag Notes
    ------------
    DirectX Files Tab: The file d3d9d.dll is a debug version, which will run slower than the retail version.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: The file WsAudio_DeviceS(1).sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (n/a)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (n/a)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) 946GZ Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 3000
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_2972&SUBSYS_53548086&REV_02
    Display Memory: 96.0 MB
    Current Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play-skærm
    Monitor Max Res: 1600,1200
    Driver Name: igxprd32.dll
    Driver Version: 6.14.0010.4624 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 6/23/2006 08:01:32, 48128 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: I/T
    Mini VDD: igxpmp32.sys
    Mini VDD Date: 6/23/2006 08:02:02, 1095680 bytes
    Device Identifier: {D7B78E66-6A32-11CF-26F1-5E73A3C2CB35}
    Vendor ID: 0x8086
    Device ID: 0x2972
    SubSys ID: 0x53548086
    Revision ID: 0x0002
    Revision ID: 0x0002
    Video Accel:
    Deinterlace Caps: n/a
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Not Available
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

    -------------
    Sound Devices
    -------------
    Description: SigmaTel Audio
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_8086A201&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: sthda.sys
    Driver Version: 5.10.5067.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/26/2006 16:59:12, 1177032 bytes
    Other Files:
    Driver Provider: SigmaTel
    HW Accel Level: Full
    Cap Flags: 0xB5B
    Min/Max Sample Rate: 48000, 48000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    Description: WsAudio_DeviceS(1)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: WsAudio_DeviceS(1)
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: WsAudio_DeviceS(1).sys
    Driver Version: 1.00.0000.0001 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: No
    Date and Size: 4/23/2009 16:51:18, 16640 bytes
    Other Files:
    Driver Provider: WsAudio_DeviceS(1)
    HW Accel Level: Full
    Cap Flags: 0xB5B
    Min/Max Sample Rate: 11025, 64000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
    Registry: OK
    Sound Test Result: Not run

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: SigmaTel Audio
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: sthda.sys
    Driver Version: 5.10.5067.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 5/26/2006 16:59:12, 1177032 bytes
    Cap Flags: 0x41
    Format Flags: 0xCC0

    Description: WsAudio_DeviceS(1)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: WsAudio_DeviceS(1).sys
    Driver Version: 1.00.0000.0001 (English)
    Driver Attributes: Final Retail
    Date and Size: 4/23/2009 16:51:18, 16640 bytes
    Cap Flags: 0x41
    Format Flags: 0xCCC

    -----------
    DirectMusic
    -----------
    DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
    DLS Version: 1.00.0016.0002
    Acceleration: n/a
    Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
    SigmaTel Audio, Software (Kernel Mode), Output, DLS, Internal
    WsAudio_DeviceS(1), Software (Kernel Mode), Output, DLS, Internal
    Microsoft MIDI Mapper [Emuleret], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Microsoft GS Wavetable SW Synth [Emuleret], Hardware (Not Kernel Mode), Output, No DLS, Internal
    Registry: OK
    Test Result: Not run

    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mus
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Tastatur
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Microsoft Wireless Optical Desktop® 2.10
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x009D
    FF Driver: n/a

    Device Name: Microsoft Wireless Optical Desktop® 2.10
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x009D
    FF Driver: n/a

    Device Name: Microsoft Wireless Optical Desktop® 2.10
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x009D
    FF Driver: n/a

    Poll w/ Interrupt: No
    Registry: OK

    -----------
    USB Devices
    -----------
    + USB-rodhub
    | Vendor/Product ID: 0x8086, 0x27CB
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/13/2008 20:45:37, 59520 bytes
    | Driver: usbd.sys, 4/25/2003 14:00:00, 4736 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Standard 101/102-tastatur eller Microsoft Natural PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 4/14/2008 17:39:39, 52864 bytes
    | Driver: kbdclass.sys, 4/14/2008 17:42:28, 24832 bytes
    |
    + HID-tastaturenhed
    | Vendor/Product ID: 0x045E, 0x009D
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/14/2008 17:42:29, 14720 bytes
    | Driver: kbdclass.sys, 4/14/2008 17:42:28, 24832 bytes
    |
    + Terminal Server-tastaturdriver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: termdd.sys, 4/14/2008 18:06:28, 40840 bytes
    | Driver: kbdclass.sys, 4/14/2008 17:42:28, 24832 bytes
    |
    + HID-kompatibel mus
    | Vendor/Product ID: 0x045E, 0x009D
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouclass.sys, 4/14/2008 17:34:38, 23296 bytes
    | Driver: mouhid.sys, 10/4/2001 16:35:26, 12160 bytes
    |
    + Terminal Server-musedriver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/14/2008 18:06:28, 40840 bytes
    | Driver: mouclass.sys, 4/14/2008 17:34:38, 23296 bytes

    ----------------------------
    DirectPlay Service Providers
    ----------------------------
    DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.5512)
    Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.5512)
    Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)
    Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.5512)

    DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
    DirectPlay Test Result: Not run
    Registry: OK

    -------------------
    DirectPlay Adapters
    -------------------
    DirectPlay8 Serial Service Provider: COM1
    DirectPlay8 TCP/IP Service Provider: LAN-forbindelse - IPv4 -

    -----------------------
    DirectPlay Voice Codecs
    -----------------------
    Voxware VR12 1,4kbit/s
    Voxware SC06 6,4kbit/s
    Voxware SC03 3,2kbit/s
    MS-PCM 64 kbit/s
    MS-ADPCM 32,8 kbit/s
    Microsoft GSM 6.10 13 kbit/s
    TrueSpeech(TM) 8,6 kbit/s

    -------------------------
    DirectPlay Lobbyable Apps
    -------------------------

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 40.6 GB
    Total Space: 152.6 GB
    File System: NTFS
    Model: ST3160211AS

    Drive: D:
    Model: TSSTcorp CD/DVDW SH-S182M
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (Danish), 4/13/2008 20:40:46, 62976 bytes

    Drive: F:
    Model: Generic DVD-ROM SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.5512 (Danish), 4/13/2008 20:40:46, 62976 bytes

    --------------
    System Devices
    --------------
    Name: Intel(R) 946GZ Express Chipset Family
    Device ID: PCI\VEN_8086&DEV_2972&SUBSYS_53548086&REV_02\3&61AAA01&0&10
    Driver: C:\WINDOWS\system32\DRIVERS\igxpmp32.sys, 6.14.0010.4624 (English), 6/23/2006 08:02:02, 1095680 bytes
    Driver: C:\WINDOWS\system32\igxprd32.dll, 6.14.0010.4624 (English), 6/23/2006 08:01:32, 48128 bytes
    Driver: C:\WINDOWS\system32\igxpgd32.dll, 6.14.0010.4624 (English), 6/23/2006 08:01:22, 140288 bytes
    Driver: C:\WINDOWS\system32\igxpdv32.dll, 6.14.0010.4624 (English), 6/23/2006 08:00:54, 1294464 bytes
    Driver: C:\WINDOWS\system32\igxpdx32.dll, 6.14.0010.4624 (English), 6/23/2006 08:02:42, 2052096 bytes
    Driver: C:\WINDOWS\system32\igxpxa32.cpa, 6/23/2006 06:30:06, 524850 bytes
    Driver: C:\WINDOWS\system32\igxpxa32.vp, 6/23/2006 06:30:06, 929 bytes
    Driver: C:\WINDOWS\system32\igxpxk32.vp, 6/23/2006 06:30:06, 58704 bytes
    Driver: C:\WINDOWS\system32\igxpxs32.vp, 6/23/2006 08:34:32, 22160 bytes
    Driver: C:\WINDOWS\system32\igmedkrn.dll, 6/23/2006 08:02:02, 348880 bytes
    Driver: C:\WINDOWS\system32\hccutils.dll, 3.00.0000.4624 (English), 6/23/2006 06:39:54, 81920 bytes
    Driver: C:\WINDOWS\system32\igfxsrvc.dll, 3.00.0000.4624 (English), 6/23/2006 06:40:20, 41984 bytes
    Driver: C:\WINDOWS\system32\igfxsrvc.exe, 3.00.0000.4624 (English), 6/23/2006 06:40:18, 188416 bytes
    Driver: C:\WINDOWS\system32\igfxpph.dll, 3.00.0000.4624 (English), 6/23/2006 06:40:38, 155648 bytes
    Driver: C:\WINDOWS\system32\igfxcpl.cpl, 3.00.0000.4624 (English), 6/23/2006 06:42:08, 94208 bytes
    Driver: C:\WINDOWS\system32\igfxcfg.exe, 3.00.0000.4624 (English), 6/23/2006 06:43:52, 450560 bytes
    Driver: C:\WINDOWS\system32\igfxdev.dll, 3.00.0000.4624 (English), 6/23/2006 06:39:48, 147456 bytes
    Driver: C:\WINDOWS\system32\igfxdo.dll, 3.00.0000.4624 (English), 6/23/2006 06:40:46, 98304 bytes
    Driver: C:\WINDOWS\system32\igfxtray.exe, 3.00.0000.4624 (English), 6/23/2006 06:41:54, 98304 bytes
    Driver: C:\WINDOWS\system32\igfxzoom.exe, 3.00.0000.4624 (English), 6/23/2006 06:41:40, 106496 bytes
    Driver: C:\WINDOWS\system32\hkcmd.exe, 3.00.0000.4624 (English), 6/23/2006 06:44:02, 86016 bytes
    Driver: C:\WINDOWS\system32\igfxress.dll, 3.00.0000.4624 (English), 6/23/2006 06:41:00, 3276800 bytes
    Driver: C:\WINDOWS\system32\igfxpers.exe, 3.00.0000.4624 (English), 6/23/2006 06:40:52, 81920 bytes
    Driver: C:\WINDOWS\system32\igfxrara.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:18, 143360 bytes
    Driver: C:\WINDOWS\system32\igfxrchs.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:18, 98304 bytes
    Driver: C:\WINDOWS\system32\igfxrcht.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:18, 94208 bytes
    Driver: C:\WINDOWS\system32\igfxrdan.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:20, 155648 bytes
    Driver: C:\WINDOWS\system32\igfxrdeu.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:20, 176128 bytes
    Driver: C:\WINDOWS\system32\igfxrenu.lrc, 3.00.0000.4624 (English), 6/23/2006 06:40:00, 155648 bytes
    Driver: C:\WINDOWS\system32\igfxresp.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:22, 172032 bytes
    Driver: C:\WINDOWS\system32\igfxrfin.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:22, 159744 bytes
    Driver: C:\WINDOWS\system32\igfxrfra.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:22, 167936 bytes
    Driver: C:\WINDOWS\system32\igfxrheb.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:22, 139264 bytes
    Driver: C:\WINDOWS\system32\igfxrita.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:24, 172032 bytes
    Driver: C:\WINDOWS\system32\igfxrjpn.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:24, 114688 bytes
    Driver: C:\WINDOWS\system32\igfxrkor.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:24, 114688 bytes
    Driver: C:\WINDOWS\system32\igfxrnld.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:24, 172032 bytes
    Driver: C:\WINDOWS\system32\igfxrnor.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:26, 155648 bytes
    Driver: C:\WINDOWS\system32\igfxrplk.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:26, 159744 bytes
    Driver: C:\WINDOWS\system32\igfxrptb.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:26, 163840 bytes
    Driver: C:\WINDOWS\system32\igfxrptg.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:26, 163840 bytes
    Driver: C:\WINDOWS\system32\igfxrrus.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:28, 163840 bytes
    Driver: C:\WINDOWS\system32\igfxrsve.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:28, 155648 bytes
    Driver: C:\WINDOWS\system32\igfxrtha.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:28, 147456 bytes
    Driver: C:\WINDOWS\system32\igfxrcsy.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:20, 159744 bytes
    Driver: C:\WINDOWS\system32\igfxrell.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:20, 176128 bytes
    Driver: C:\WINDOWS\system32\igfxrhun.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:24, 163840 bytes
    Driver: C:\WINDOWS\system32\igfxrtrk.lrc, 3.00.0000.4624 (English), 6/23/2006 06:44:28, 155648 bytes
    Driver: C:\WINDOWS\system32\igfxext.exe, 3.00.0000.4624 (English), 6/23/2006 06:44:10, 118784 bytes
    Driver: C:\WINDOWS\system32\igfxexps.dll, 3.00.0000.4624 (English), 6/23/2006 06:44:12, 23552 bytes
    Driver: C:\WINDOWS\system32\difx32.dll, 2.01.0000.0000 (English), 4/21/2006 04:13:40, 309760 bytes
    Driver: C:\WINDOWS\system32\ig4icd32.dll, 6.14.0010.4624 (English), 6/23/2006 07:02:16, 2416640 bytes
    Driver: C:\WINDOWS\system32\ig4dev32.dll, 6.14.0010.4624 (English), 6/23/2006 07:05:32, 1200128 bytes
    Driver: C:\WINDOWS\system32\igfxCoIn_v4624.dll, 6/23/2006 08:25:22, 192512 bytes
    Driver: C:\WINDOWS\system32\difxapi.dll, 2.01.0000.0000 (English), 4/21/2006 04:13:40, 309760 bytes

    Name: Intel(R) 946GZ/PL/GL Processor to I/O Controller - 2970
    Device ID: PCI\VEN_8086&DEV_2970&SUBSYS_00000000&REV_02\3&61AAA01&0&00
    Driver: n/a

    Name: Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
    Device ID: PCI\VEN_8086&DEV_27DF&SUBSYS_53548086&REV_01\3&61AAA01&0&F9
    Driver: C:\WINDOWS\system32\DRIVERS\pciide.sys, 5.01.2600.0000 (Danish), 10/4/2001 16:45:34, 3328 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.5512 (Danish), 4/13/2008 20:40:29, 24960 bytes
    Driver: C:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.5512 (English), 4/13/2008 20:40:30, 96512 bytes

    Name: Intel(R) 82801G (ICH7 Family) SMBus Controller - 27DA
    Device ID: PCI\VEN_8086&DEV_27DA&SUBSYS_53548086&REV_01\3&61AAA01&0&FB
    Driver: n/a

    Name: Microsoft UAA Bus Driver for High Definition Audio
    Device ID: PCI\VEN_8086&DEV_27D8&SUBSYS_A2018086&REV_01\3&61AAA01&0&D8
    Driver: n/a

    Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D6
    Device ID: PCI\VEN_8086&DEV_27D6&SUBSYS_00000000&REV_01\3&61AAA01&0&E3
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (Danish), 4/14/2008 17:46:17, 68096 bytes

    Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D4
    Device ID: PCI\VEN_8086&DEV_27D4&SUBSYS_00000000&REV_01\3&61AAA01&0&E2
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (Danish), 4/14/2008 17:46:17, 68096 bytes

    Name: Intel(R) 82801G (ICH7 Family) PCI Express Root Port - 27D0
    Device ID: PCI\VEN_8086&DEV_27D0&SUBSYS_00000000&REV_01\3&61AAA01&0&E0
    Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 5.01.2600.5512 (Danish), 4/14/2008 17:46:17, 68096 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC
    Device ID: PCI\VEN_8086&DEV_27CC&SUBSYS_53548086&REV_01\3&61AAA01&0&EF
    Driver: C:\WINDOWS\system32\drivers\usbehci.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:35, 30208 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Danish), 4/14/2008 18:05:36, 75264 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:37, 59520 bytes
    Driver: C:\WINDOWS\system32\hccoin.dll, 5.01.2600.5512 (English), 4/14/2008 18:05:21, 7168 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
    Device ID: PCI\VEN_8086&DEV_27CB&SUBSYS_53548086&REV_01\3&61AAA01&0&EB
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Danish), 4/14/2008 18:05:36, 75264 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:37, 59520 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
    Device ID: PCI\VEN_8086&DEV_27CA&SUBSYS_53548086&REV_01\3&61AAA01&0&EA
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Danish), 4/14/2008 18:05:36, 75264 bytes
    Driver: C:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:37, 59520 bytes

    Name: Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
    Device ID: PCI\VEN_8086&DEV_27C9&SUBSYS_53548086&REV_01\3&61AAA01&0&E9
    Driver: C:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:35, 20608 bytes
    Driver: C:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.5512 (English), 4/13/2008 20:45:36, 143872 bytes
    Driver: C:\WINDOWS\system32\usbui.dll, 5.01.2600.5512 (Danish), 4/14/2008 18:05:36, 75264 bytes
    Driver: C:\WINDOWS\system32\drivers\usb

  • I have now tried twice to send Dx Diag data - nothing happens.
    "Thank you for posting! Your post will not be visible until a moderator has approved it for posting" - Is there a moderator in the house???
    Yes, I got a automated respons from you on July 9th, but nothing further.

  • User Avatar Image
    DjNDB Moderator

    @Claus said: I have now tried twice to send Dx Diag data - nothing happens.
    "Thank you for posting! Your post will not be visible until a moderator has approved it for posting" - Is there a moderator in the house???
    Yes, I got a automated respons from you on July 9th, but nothing further.

    That's strange. Probably there is a size limit for messages.

    The stupid thing is, that there is a rigid size limit for attachments as well which limits text files to 20 KB which often isn't enough for those log files.

    You have three options. Pick the one that works best for you:
    [LIST=1]
    [*]If you know how, you can zip the file and attach it to a message.

    [*]Otherwise you could try renaming the file extension to .zip, because there is a more generous limit on .zip files.

    [*]As a third option you can upload it to Rapidshare and copy the link to the file into your message.
    [/LIST]

  • Hi,

    I have also problems with ToMI crashing during the intro. Actually the my whole system freezes. I tried every kind of resolution and quality detail settings. The game runs for about 10-30 seconds, then there occur some strange flickering on the screen until it freezes completely. Sometimes the sound is continuing, but I have to restart my laptop.

    Thanks for your help!

    ------------------
    System Information
    ------------------
    Time of this report: 7/23/2009, 09:24:24
    Machine name: LAPNAVAB89
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
    Language: German (Regional Setting: German)
    System Manufacturer: LENOVO
    System Model: 8742C2G
    BIOS: Phoenix FirstBIOS(tm) Notebook Pro Version 2.0 for ThinkPad
    Processor: Intel(R) Core(TM)2 CPU T7400 @ 2.16GHz (2 CPUs)
    Memory: 2046MB RAM
    Page File: 728MB used, 3208MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: ATI MOBILITY FireGL V5250
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI MOBILITY FireGL V5250 (0x71D4)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_71D4&SUBSYS_20A417AA&REV_00
    Display Memory: 512.0 MB
    Current Mode: 1600 x 1200 (32 bit) (60Hz)
    Monitor: ThinkPad Display 1680x1050
    Monitor Max Res: 1680,1050
    Driver Name: ati2dvag.dll
    Driver Version: 6.14.0010.6860 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 11/10/2008 22:28:52, 314880 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    VDD: Nicht zutreffend
    Mini VDD: ati2mtag.sys
    Mini VDD Date: 11/11/2008 01:52:08, 3301888 bytes
    Device Identifier: {D7B71EE2-3294-11CF-D66E-AE00A1C2CB35}
    Vendor ID: 0x1002
    Device ID: 0x71D4
    SubSys ID: 0x20A417AA
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_C ModeMPEG2_D
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run

  • User Avatar Image
    DjNDB Moderator

    @Gizmho said: Hi,

    I have also problems with ToMI crashing during the intro. Actually the my whole system freezes. I tried every kind of resolution and quality detail settings. The game runs for about 10-30 seconds, then there occur some strange flickering on the screen until it freezes completely. Sometimes the sound is continuing, but I have to restart my laptop.

    Thanks for your help!

    ------------------
    System Information
    ------------------
    Time of this report: 7/23/2009, 09:24:24
    Machine name: LAPNAVAB89
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
    Language: German (Regional Setting: German)
    System Manufacturer: LENOVO
    System Model: 8742C2G

    Schau das mal an :-)

    There is an update system for your notebook, which automates all driver updates.

    I don't know if it's English or multilingual, but it might not matter.
    You should give it a shot. Maybe updating all your drivers will help.

    Something similar worked for a user with an identical notebook.

  • Hey,

    thanks for the hints. I already have the latest drivers from Lenovo and I double-checked it using the System Update Software. I also have the latest DirectX version.

    Finally, after reading other posts here, I guess it is really a problem with overheating. Many users seem to have problems with ToMI when using a laptop. I tried to set the CPU speed at low level, which increases the time I can watch the intro for about 1 min. Then it still crashes.

    I guess there is no solution for my computer to make ToMI run unless Telltale can publish a new version which fixes this problem. Sam & Max was running on my computer without problems.

    Cheers, Ben

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