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CSI 4 Hard Evidence problems

posted by Ssindossa on - last edited - Viewed by 1.4K users

So I bought the game for my husband who is an almost fanatical CSI fan and he was like a kid in a candy store. We get home and he goes to install it, and it won't install.. at all.

So I take the disc from him and start trying to get it to work. Finally I get it installing after NOT running the auto install but by "explore"ing the DVD and running setup by hand. Also I can not install the full version, it gets some weird errors about the movies. But I get the minimum install to go.

So I go to start the game and the updater runs so fast i can't see it then just shuts down. That was it, nothing more. So I go into the directory and run the game exe instead on the updater exe and get just a black screen. So I start browsing site to find answers. One suggested deleting the "preps.prop" file to force the game to run at minimal settings (which is odd because our systems WAY exceed the recommended) but hey it starts! Or so I thought... it comes up with the CSI screen and then an error pops up "Bink error: error opening file" and only "ok" as an option, then the game screen goes grey/black and just sits there dead.

I checked everything I have found "help" for it so far.

- I made sure all codex's were fine and not in the way
-All drivers for all hardware and software are current
-The disc is in a dvd player that works
-I saw firewalls can be blocking and so went as far as to take mine all the way down as a test
- I tried running from Gameupdate.exe & csi4.exe
- I even fixed my wmp install as someone said worked for them
-I seperated my compter from the internet and my network even
- I even removed the um.dll file to be sure of the internet issue

Please, any and all help would be greatly appreciated!

15 Comments - Linear Discussion: Classic Style
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    Looks like there's something fishy with the disk drive then. When you do a minimum install, the game attempts to locate all the movies on the disk. The error your getting is that it can't find these files and therefor can't 'find' the disk for some reason.

    Do other CD or DVDs autorun when you insert them into the computer? I'd like to know if it's the disk or the setting is turned off for all disks.

    Also, what is the drive letter of the CD/DVD disk drive (D, E, F, etc)?
    Do you have more than one CD/DVD disk drive on the computer?

    The quick solution would be to do reinstall using a full install, but if you don't have the space for it we can continue troubleshooting.

  • Can you write down the error message you get when you try to run a full install(if you get it again)? The error message can tell something about if there is a physical problem with the dvd or if the issue is somewhere else.

  • Every other cd or dvd put into the drive autoruns just fine. The dvd drive is "E" on my computer, and yes I also have a cd drive on both computers (his and mines computers are 100% identical built).

    I tried the full install again and got the same error as before, which looks as follows:


    Thank you all for trying to help by the way, it is greatly appreciated, regardless of the outcome.

  • That error message means that the installation program can't read from a part of the DVD(or to be accurate, it can read it, but what it reads doesn't match what it expected to read, which usually is a result of a damage disc or production error). Either the DVD disc is defect or there is an issues with your DVD ROM. If you have tried the DVD disc on more than one DVD drive the DVD is probably defect, and it's probably an production error unless you notice scratches on the DVD. My (unofficial) advice is to return the DVD to the store and either ask them to test it on a computer they got there(to confirm the issue) or to give you a replacement disc. At least, that's what I would have done.

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    There is one more thing to try before attempting to try and replace the disk. There might be a firmware update needed for your CD drive. If you tell me the make & model of the computer, and the make/model of the CD drive itself, I can point you in the right direction on where to get any updates.

    To find your CD/DVD Drive make and model:
    1) Locate the 'My Computer' icon. This icon will be located either on your desktop, or in the Start menu.
    2) Right-Click on the 'My Computer' icon and select 'Manage'.
    3) On the left-side of the 'Computer Management' window, click on 'Device Manager'.
    4) On the right-side of the window, you will find a number of objects attached to your computer. Find the 'DVD/CD-ROM drives' section and click on the + sign next to it.
    5) A list of all the DVD/CD-ROM drives will appear. Please list each DVD/CD-ROM drive listed.

    Then I can point you in the right direction to incorporate any firmware updates for the drive. I want to cover this aspect before getting disk replacements in case this fixes the problem.


    They should be all up to date, i check all drivers, hardware and software (patches) once a week.

  • ok seeing him moping wait for the game got to me, I went and exchanged it and it instantly started up.

    Thanks for all the help folks!

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    Good that you were able to get replacement disks and it worked! I couldn't find any firmware updates for the drives in question which are different from normal drivers and such.

  • how do i get that user account control thing?

  • Hi there
    I installed the CSI Hard Evidence onto my Acer Aspire Laptop only to find an error after istalling in which it says there is a file missing and I need to re install it can you help please?

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