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Arm 1014 error message! w/Eps 2

posted by Blue Jedi on - last edited - Viewed by 214 users

I get this error message when I try to run EPs 2

"Your purchase is not complete. Please reattempt payment. (ARM1014)

Explanation: The program has run into a temporary error. Please wait a few minutes before restarting this application; when you restart it, it will try to retrieve your key again. If you continue to get this error after several attempts, please contact customer service via email at networkcs@digitalriver.com. This program will revert to trial mode (if it has one) until your key is successfully installed."

Eps 1 ran fine. Any help would be great
Restarting does nothing, and I have emailed digitalriver but no response yet.

1 Comment - Linear Discussion: Classic Style
  • I've had the same problem and I'm patiently waiting a reply from activation support.

    I had this problem after installing the version I was sent a link to in the Episode 2 email. In the mean time I tried to download from the past purchases section and got this error:

    [quote]
    500 Internal Server Error
    java.lang.NullPointerException at com.digitalriver.activationserver.download.DownloadServlet.handleBBYTRequest(DownloadServlet.java:973) at com.digitalriver.activationserver.download.DownloadServlet.service(DownloadServlet.java:139) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:721) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:306) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:767) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.AJPRequestHandler.run(AJPRequestHandler.java:148) at com.evermind[Oracle9iAS (9.0.3.0.0) Containers for J2EE].server.http.AJPRequestHandler.run(AJPRequestHandler.java:72) at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:740) at java.lang.Thread.run(Thread.java:534)
    [/quote]
    I tried disabling the firewall but this did not help. I don't have a proxy server either, I connect directly to the net

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