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"Retrieving Key" fails when launching registered game

posted by Anonymous on - last edited - Viewed by 1.4K users

I've paid for and downloaded the game, and installed it, but now when I launch it I get a "Retrieving Key" message for a minute before an error box pops up to tell me that my Internet connection isn't working. There's nothing wrong with my connection so presumably whatever server is meant to give me the key is down at the moment?

I look forward to being able to play the game!

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    Anonymous

    The installer messed up AGAIN. I don't know what's wrong this time.

    __________

    Downloading the new 50MB version.

    Got to 35MB.

    Sent a single email with 100KB of attachments (2) with Outlook 2003. I guess this used all my bandwidth and sent a timeout to the Bone downloader program.

    See an NCIS or something error saything the download is corrupt, or virus, or anything could have gone wrong. Click okay, try the downloader program again, says 100% (SAME OLD ERROR!!) and then brings up the same error message.

    Click okay, tried to run the 35MB downloaded program manually before seeing it is 35MB, get the same error message.

    I deleted the 35MB program and tried the downloader again. It automatically overwrote the Boneville.exe file in temp/DRDld - starting again at 0%.

    WAHHHHHHHHHHHHHHHHHHHHHHHHHHH!

    The joys. I will now reconnect for my next 4 hour limited session of dialup and spend the entire time not doing ANYTHING but downloading the boneville.exe installer through the downloader program. I sent Fileplanet a notification to update their link, but they only are contactable for tech support and they sent me a weird reply asking for my error message etc.

    Please work these things out and fix with a patch, I can't keep downloading this whole file!!

  • User Avatar Image
    Anonymous

    Ben - Navigate to the Documents and Settings\USERNAME\Local Settings\Temp\DRDld and remove the installer from there. Then redownload the file and use the key I sent. It'll work. I understand that you are on dial up and that's a hassle. However, the download speed is something that's throttled by the ISP and the download server when they talk. I'll be checking email again throughout the day to ensure your issue is resolved.



    Thanks.

    Paresh

    __________________________
    I *SAID* I have tried THREE times to download unsuccessfully. YOU COULD HAVE READ THE BOTTOM OF THIS EMAIL.
    ___________

    Downloading the new 50MB version.

    Got to 35MB.

    Sent a single email with 100KB of attachments (2) with Outlook 2003. I guess this used all my bandwidth and sent a timeout to the Bone downloader program.

    See an NCIS or something error saything the download is corrupt, or virus, or anything could have gone wrong. Click okay, try the downloader program again, says 100% (SAME OLD ERROR!!) and then brings up the same error message.

    Click okay, tried to run the 35MB downloaded program manually before seeing it is 35MB, get the same error message.

    I deleted the 35MB program and tried the downloader again. It automatically overwrote the Boneville.exe file in temp/DRDld - starting again at 0%.

    WAHHHHHHHHHHHHHHHHHHHHHHHHHHH!

    The joys. I will now reconnect for my next 4 hour limited session of dialup and spend the entire time not doing ANYTHING but downloading the boneville.exe installer through the downloader program. I sent Fileplanet a notification to update their link, but they only are contactable for tech support and they sent me a weird reply asking for my error message etc.

    Please work these things out and fix with a patch, I can't keep downloading this whole file!!

    I just tried again. Same error at 35-40MB. I just got an email from service@digitalriver.com saying:

    "In order to fully license Bone: Out from Boneville, please open the application and click on the `Enter Key Manually' option.
    Please copy the below information exactly as you see it here and then click the `OK' button."

    I don't have this in the old version.

    I used to be able to get a screen saying 'enter key' after clicking 'finish' on the invoice, then it would try to get the key through the net, fail, then give me the dialog box. Not so anymore after uninstalling for the new version as Troy said - now I reinstalled the old version and it doesn't bring up the box.

    ARGH this is very painful.

    ______

    Patience is a virtue but mine is wearing thin.



    After all my forum posts and emails to various people, I get one single response from Paresh, stating basically he didn’t read my email.



    I KEEP REMOVING THE FILES IN THE DRDld folder.



    I keep trying to REDOWNLOAD THE 50MB version.



    IT KEEPS STOPPING AT UNDER 40MB.



    IT GIVES ME an ERROR about NCIS, the downloader says 100 %.



    It’s been 10 hours since I emailed you, I hope you check this – I have to sleep sometime. I spent ALL last night with these problems.



    AS STATED MANY MANY TIMES – THIS IS BELOW IN THIS EMAIL:

    ____

    “I just tried again. Same error at 35-40MB. I just got an email from service@digitalriver.com saying:

    "In order to fully license Bone: Out from Boneville, please open the application and click on the `Enter Key Manually' option.
    Please copy the below information exactly as you see it here and then click the `OK' button."

    I don't have this in the old version.

    I used to be able to get a screen saying 'enter key' after clicking 'finish' on the invoice, then it would try to get the key through the net, fail, then give me the dialog box. Not so anymore after uninstalling for the new version as Troy said - now I reinstalled the old version and it doesn't bring up the box.

    ARGH this is very painful.â€





    If you read above this you will see this is my THIRD attempt to download the NEW File. I spent four goes doing the 70MB file yesterday.



    So basically, I’ve spent maybe…20-24 hours of internet connection DOWNLOADING THESE UNWORKABLE FILES???



    I have paid for the game. MAKE IT POSSIBLE FOR ME TO PLAY.

    ________

    WHAT WORKED LAST TIME WITH THE 70MB version: some nice person sent the actual BonevilleInstaller.exe file through www.yousendit.com last time. If you were understanding of the issues I am having something like this could perhaps be offered – or a new version placed on Fileplanet or another mirror.



    It would be most appreciated, if I REALLY have to download another 50MB on top of the half gigabyte or so I have attempted with Bone…perhaps you could ASSURE my download will work by circumventing the STUPID STUPID downloader program so that it WILL ACTUALLY DOWNLOAD.


    I am getting more angry all the time. I say over and over, I CAN’T DOWNLOAD THIS. You keep telling me to download it again.



    Make it easier for me to download, bring out a patch, or just plain help me.



    It is not feasible to constantly re-download a file THAT NEVER COMPLETES.



    Please get back to me ASAP. My partner Leah is doing a post-graduate university presentation on how computer and video games can promote reading.. Bone is a major part of this speech so it would be great if we could try the game we BOUGHT before her presentation on Tuesday. I figured, since we paid on Friday that this wouldn’t be unreasonable!!!



    If these teething problems occur for each new release, I will be waiting at least up to a week before getting anything else through Telltale.



    HELP. ASAP.



    Sincerely

    Ben

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    Anonymous

    Hello all. I'd just like to mention my problem: When I click 'FINISH', nothing happens.... the Window says it wants to close and that's it! I don't get any messages regarding key retrieval or anything and Bone isn't unlocked.

    I've done thing many many times. Turned off my firewall, turned off my virus protection, turned off my spyware protection. Restarted, logged out, logged back in again. That's all I can think of.

    Thanks for any tips!

    - Johnny

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    Anonymous

    Hi there,

    Sounds like you may have the earlier, ~78MB version of the download. Check out my post in this thread to resolve the problem.

    And of course, please let me know how it goes..

    Cheers,

    Troy

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    Anonymous

    Thanks, Troy! Unfortunately I don't think I do have the older version! It was ~55MB I think, also it says "Bone 1.1". I've followed those instructions in your message, but when I use the new download manager the Boneville.exe file downloads -immediately- (far too quick to be actually downloading) so it seems that it's using a version I previously downloaded.

    How can I delete this to make sure I really do have the latest version of Boneville.exe?

    Thanks!

    - Johnny

  • User Avatar Image
    Anonymous

    [quote]Thanks, Troy! Unfortunately I don't think I do have the older version! It was ~55MB I think, also it says "Bone 1.1". I've followed those instructions in your message, but when I use the new download manager the Boneville.exe file downloads -immediately- (far too quick to be actually downloading) so it seems that it's using a version I previously downloaded.

    How can I delete this to make sure I really do have the latest version of Boneville.exe?

    Thanks!

    - Johnny[/quote]

    Hey, I have this same problem but with the old version. You definitely have the new one, as the old one was called 'BonevilleInstaller.exe'.

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    Anonymous

    Rats! :( Thanks for the info, Ben.

    I manged to clean out all my TEMP folders and redownload the file using the new manager anyway. But nothing has changed :( Hmm! Very odd! :(

    Any more help would be appreciated, Troy!

    Thanks,
    - Johnny

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    Anonymous

    A key indicator as to what version you have would be the text in the upper left corner of the reminder screen. If you have "Customer Service", you still have the old version installed. If you have "Manual Key Entry", then you have the new version and the activation issues that we assumed to be fixed have not been completely squashed. Please let me know.

    Here are a few options:

    If you have the "customer service" option at top, click on it, enter your order number and password, and try to activate the game by clicking on FINISH again. Sounds like you might already be doing this. You can also accomplish this in the newer version by clicking on "ACTIVATE PREVIOUS PURCHASE - CLICK HERE"

    If you have the "manual key entry" option in the top left..

    - click on it.
    - In the resulting screen, copy and send the "hardware fingerprint" to me, as well as your order number.
    - Enter the name and key I send back to you in the same dialog box.

    This same procedure also applies to the text below the "Buy Full Version" button in the older version.

    Let me know if any of this helps.

    Troy

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    Anonymous

    Thanks Troy, it does say 'Manual Key Entry' in the top left hand corner. I've already sent my Hardware Fingerprint and Order Number to support@telltalegames.com.

    Sorry that it seems like I'm the one who's telling you the bugs aren't fixed! :( I wish it was working!

    Hopefully you can find my message and send me my Key.

    Thanks a lot,
    - Johnny

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    Anonymous

    Johnny - did you receive your key via email? Did everything work out ok?

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