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Is it possible to get a refund?

posted by Imapus Sylicker on - last edited - Viewed by 372 users

Hello,

I pre-ordered Tales of Monkey Island, 'coz I'm such a big fan, and all. However, after playing through the first, and struggling from start to finish with the horrible control scheme that sucked the entire fun out of the game, while failing to deliver me anything near a "cinematic experience", I really cannot bring myself to play the second part.

I'm sure it's possible to see how many times a particular game has been activated by a user. If it is, you'll see that, while I downloaded the second part, I have yet to activate it.

Don't get me wrong, the jokes were good, the voice acting was superb, the environment was nice, the music was awesome, but the controls... I don't want this game anymore.

Now, usually, if I purchase something and am not happy with it, I can return it. Even at a restaurant, if I order a meal, start eating and then send the almost full plate back because it was unedible, I also get either a refund, or another meal.

And I played through the first part, but I haven't even activated the second part. Can you please delete that game from my account and give me a refund? I don't want it. Direct control in an adventure game makes as much sense as playing an FPS with a steering wheel, or an MMO with a gamepad. It's even worse than playing a platform game with only a mouse.

Thank you.

18 Comments - Linear Discussion: Classic Style
  • @Imapus Sylicker said: Can I get an answer from someone who WORKS FOR TELLTALE, please?

    Thank you.

    Assuming you submitted your request via support, your answer will be in an email, not on the forums.

  • Sorry, Pale Man, I dont think you need to be in this thread. He's asking for a refund, we directed him to support. There's nothing else to discuss here. Let's not make a forum thing out of this please.

  • @Jake said: Sorry, Pale Man, I dont think you need to be in this thread. He's asking for a refund, we directed him to support. There's nothing else to discuss here. Let's not make a forum thing out of this please.

    I was just attempting to tell him about alternate control methods that might work better for him, I meant well, but I will retreat to the shadows now.

  • @Jake said: we directed him to support. (...) Let's not make a forum thing out of this please.

    Thank you, Jake. I'm only letting you guys know that I sent the e-mail, I know it has gone through because I got the auto-reply thing, but haven't got an answer yet.

    I have contacted Telltale maybe once or twice about minor problems, and had a quick reply, within a couple of hours.

    So, not sure if you sent an e-mail already and it hasn't come through? It's not in the spam folder.

    Since in these cases you ask us to post in the forums with the issue number, I did.

    Agreed on not making a forum thing out of this. I just wanna solve as quickly & quietly as possible and be on my way.

    If an e-mail was already sent, and didn't reach me, you guys feel free to contact me via PM, if you want. Or send another e-mail.

    Thanks again.

  • pale man.. get a job ok?

    you seem to poke into threads just to harm people... but i will have you note that I also did try talking to support with no reply (or spammed filtered reply/wrong email reply)

    this sorta helps me think im less insane to know im not the only one support is lagging on .. thanks

  • Yeah, support seems to have gone to the dogs.

    I miss Emily.

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    David E Telltale Staff

    Whoa, this thread exploded after I left the office yesterday evening. Imapus, I'll dig up your ticket when I get to the office. It's possible your ticket was responded to but you did not receive the email for whatever reason, but I'll find out for sure.

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    David E Telltale Staff

    Okay, check your PMs! :)

  • Hi Imapus Sylicker,
    Your ticket was replied to by me. I will send a direct message to you about your refund.

    Thanks,
    Bonnie

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