I purchased the entire series of Sam & Max on Jan 12th, downloaded the files for ep1 and ep2 on my internal product page, but after installing a splash screen informs me that this is only the demo.
Selecting the option of having purchased the game, I'm prompted to contact your support service about an activation code. After doing so, I promptly receive an automated response from your support service, but receive nothing else. There is a window of about two days where I was unable to access an Internet connection (around the 25th), when it's possible that you could have sent me a response. But since I don't check this e-mail account every day and Hotmail deletes my trash folder very frequently, I haven't seen it.
On Jan 29th I send your support service another e-mail (and receive the ensuing automatically generated response), but I have still not received any resolution from your support service.
I don't really have either time or interest in playing the game(s) anymore now, and I could have postponed my purchase until the summer, enlarging my savings by then, had I known about the difficulties encountered in this transaction.
On a side-note I wonder how long a customer is to wait? Or perhaps more relevant is whether these issues ever get resolved at all? This lack of service must certainly have a negative impact on people who once considered buying more of your titles.