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Ep4 crash (formerly "It's getting worse")

posted by dr_debil on - last edited - Viewed by 1.2K users

seems like the programmers are making progress... :D in episode 4 i can't even see the intro. it crashes right after pushing the launch button...

episode 1 works without any problems... 2,3,4 don't. why the hell did you modify the engine???

THIS SUCKS!!!:mad:

41 Comments - Linear Discussion: Classic Style
  • Same problem I can't play any episode but the first...

  • Ack, I've misspelled my user name. How embarrassing...:o

    I find it quite interesting that Sgt. Chimp and I are both using exactly the same video driver version, plus that Ep2's stack trace includes the Direct3d 8 library, which seem to imply a video driver incompatibility. I'm using 93.71 in particular because it's a modern version that works properly with my old video card and contains the workarounds for Aliens vs Predator.

    When I get a minute, I'll try a more recent video driver version.

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    Kevin Telltale Staff

    How are you getting a stack trace? Attempting to run the game with a debugger active will cause the game to crash....

  • A process can be fully and officially connected to a debugger by calling kernel32!DebugActiveProcess. However, many debuggers can still attach to a process in a reduced functionality "Noninvasive" mode (that's what windbg calls it) which does not officially (according to the OS) involve attaching a debugger. It is still possible to create a stack trace and read memory in this mode.

    Specifically, the Sysinterals Process Explorer can extract a stack trace from a thread without attaching as a debugger. That's what I used to get the traces I posted.

    I realize that the game prevents full debugging as a copy protection measure (as many other titles do). I'm not trying to bypass that protection. I was hoping that a stack trace would be helpful in diagnosing these mysterious crashes. I know they're useful when I'm debugging my own programs.

  • I am getting tired of quotations of system specs and questions as to what excactly happens. I have seen these questions answered like a million times and I even send my system specs, on demand, to one of the telltale employers persoanlly; however, I never got a reply. I send an email; I never got a reply.

    Is there going to be a new version or is there any sign of a solution? I cannot play episode two three and four and I would really like to.

  • [quote]I send an email; I never got a reply.[/quote]

    We try very hard to reply to all emails that are sent to us. Sometimes I'll send an email about a technical problem over to Kevin or one of the other developers and I'll forget to respond to the person who wrote in to say that I've done this, so if that's what happened in this case, I'm very sorry, it's my fault. Otherwise, it's possible we didn't get your email, or that we did respond and you didn't get our response.

    For people having these problems, I really do understand your frustration. You have to understand that we are doing the best we can. The fact that we have not been able to isolate the cause of these problems is not due to lack of effort or caring on our part. There are a lot of moving parts involved and not every error is caused by the same problem, which is why it's important for us to ask for more detail. We really thought that episode 4 would have many of these issues fixed, so the fact that it doesn't means we're back to square one in some respects.

    As I've said several times before, anyone who doesn't want to wait for these problems to get figured out (which would be completely understandable) can request their money back and we'll take care of it immediately. I know it's not as good a solution as getting the games to run for you, but frankly it's a better solution than you'd get from a lot of other companies.

  • @Emily said: We try very hard to reply to all emails that are sent to us. Sometimes I'll send an email about a technical problem over to Kevin or one of the other developers and I'll forget to respond to the person who wrote in to say that I've done this, so if that's what happened in this case, I'm very sorry, it's my fault. Otherwise, it's possible we didn't get your email, or that we did respond and you didn't get our response.

    As I remeber, I received an automated e-mail that you guys received my e-mail. I also send my system specs (private message) to Kevin because he asked me to and I never got a reply. It's not that I don't believe you guys are trying but you keep asking the same questions about system specs and all which comes accross as if you aren't making any progress.

    @Emily said: For people having these problems, I really do understand your frustration. You have to understand that we are doing the best we can. The fact that we have not been able to isolate the cause of these problems is not due to lack of effort or caring on our part. There are a lot of moving parts involved and not every error is caused by the same problem, which is why it's important for us to ask for more detail. We really thought that episode 4 would have many of these issues fixed, so the fact that it doesn't means we're back to square one in some respects.

    I find it hard to believe that several people with the same problems over several episodes have lots more than one problem. How are you so sure that there are lots more problems? On the other hand; I am not a computer technician, so that might be my mistake.

    @Emily said: As I've said several times before, anyone who doesn't want to wait for these problems to get figured out (which would be completely understandable) can request their money back and we'll take care of it immediately. I know it's not as good a solution as getting the games to run for you, but frankly it's a better solution than you'd get from a lot of other companies.

    As I said times before, I don't want my money back. And by the way; if software doesn't work I always get my money back (here in Holland at least) and the games that I bought that didn't run properly or had problems running smoothly had downloadable patches available in no time.

    I appriciate you people running a forum and an informal style of communicating; that is something other companies do not have. You should not forget that you are a company and if something does not work people will start complaining. Hence, you can keep saying that you're trying but that will not do as long as there are no visible results.

    You guys have my blessing and I hope things will work out for the best. After all, it's just a game. Well, maybe not just a game, it's Sam and Max, but still. As I said before, I never expected for Sam and Max 2 to ever be brought to life anyway, so I am very thankful for your work.

  • Apparently, 93.71 IS the latest nVidia video driver. I tried 66.93 but that seemed to have no effect.

    I've noticed that both the faulting instruction address and the data address fluctuate, although the instruction address is always near 0x00750000, which is indeed within the S&M binary but does not seem to be a valid code section of the image. I would guess that either an invalid jump into a data section is occuring or the image needs to be decrypted as part of a copyprotection measure and which isn't happening correctly.

  • [quote]You should not forget that you are a company and if something does not work people will start complaining. [/quote]

    Believe me, I know that all too well!

    Some of the people who were getting these memory access errors with episodes 2 and 3 aren't getting them anymore with episode 4. That's how I know we're making progress.

    Also I'm sorry if my last post came across as me losing it a little. I know it's frustrating for those of you getting the error not to have a solution from us, but it can also be very frustrating for us to have people suggesting that we're not doing enough to track down problems (which in most cases aren't even due to our software!) when you've just put in a twelve hour day doing just that... or in this case, when you've just woken up early on a Saturday to answer support emails. ;)

    We really are trying, guys. This stuff keeps me up at night.

  • Yesterday I bought the Vista Business 64Bit-Edition.
    One of the first things I did was installing the Sam&Max Episodes.

    And now guess what's happening if I try to start anyone of them....
    ...
    ...
    ...

    THEY'RE RUNNING!!!!
    I can even use my old savegames from Situation Comedy.
    HAHAHA

    I'm so lucky.
    Excuse me now...

    Got to play

    :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D

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